Service Desk Technician

A Large E-Commerce Company in Portland, OR is hiring a Service Desk Technician (Primarily Mac) to join the team for a great long term opportunity!

Job Duties:

• Troubleshooting with both MAC and Windows environments/applications (primarily MAC environment)
• 80% Tier II onsite Desktop/Service Desk Support and 20% Tier I Virtual Chat support
• Support of global workforce both onsite and remote workers
• Apple device lifecycle management, configuration, and security using JAMF
• Ensuring data integrity in the Asset Management system
• Perform asset management tasks, inventory, audits and disposals at their site
• Proactively refresh End of Life (EOL) systems
• Provision computer assets in the new hire on boarding process both onsite and remote
• Monitor and remediate client health (SCCM, Anti-virus and related)
• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)

Qualifications:

• 2-3 years of desktop support experience, preferably in a medium to large end user environment
• Highly preferred to have JAMF and ServiceNow experience
• Need to have both MacOS and Windows support, in addition to Active Directory experience
• Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
• Proficient with Windows and Mac hardware and operating systems – Unix\Linux a plus
• Knowledge of universal client image creation, management and testing
• Knowledge of client and server operating systems, and machine architectures in a Windows environment
• Knowledge of client and system architecture for Mac

**If Interested:

Please apply to the job application and email Derek at Dmautz @teksystems.com

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland,OR.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.