Service Desk Technician, Kyiv (Hybrid)

About the Role

The Service Desk technician will be an integral part of the IT support team, providing technical support to internal and external customers. Service Desk technician will be responsible for handling first-level support requests, troubleshooting technical issues, and escalating more complex issues to senior team members. Service Desk technician will work closely with the Service Desk Coordinator to maintain the high quality of IT support services, while developing their technical skills and gaining valuable experience in the field.

Key responsibilities:

• Respond to incoming support requests via phone, email, and chat.
• Troubleshoot technical issues and provide solutions on time.
• Escalate more complex issues to senior team members as needed.
• Document all support interactions in the service management system.
• Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests.
• Participate in training and development opportunities to enhance technical skills.
• Assist in the maintenance of hardware and software inventory.
• Collaborate with team members to identify and resolve systemic issues.

Skills and experience you have:

• Bachelor’s degree in computer science, information technology, or a related field.
• 2-3 years of experience in computer hardware, software, and networking support.
• Good English communication skills, both verbal and written.
• Strong organizational and problem-solving skills.
• Ability to work well in a team environment and handle multiple tasks.
• Customer-focused approach to support and problem resolution.

You receive:

• Full-time employment.
• Convenient working hours from 8:45 AM to 5:15 PM (Monday to Friday).
• Hybrid work format, allowing you to choose 2 remote working days each week.
• Fully paid medical insurance from the first day of employment.
• Comfortable and modern office that remains operational during power outages and is equipped with a shelter and a game room featuring board games, table tennis, and billiards.
• Well-being program and support for work-life balance. We organize events and workshops to promote mental health and employee well-being.
• Personalized onboarding plan and mentorship from experienced colleagues to ensure a smooth and comfortable integration into the team.
• Investment in training and educational programs.