ERC Pathlight · CO-Den Aspen ·
Tier 1 service desk technician providing end-user support, scheduled onsite site visits, and emergency response for facilities across an assigned Colorado region in a Microsoft 365, Windows/Mac, and VMware VDI environment. Supports a nationwide eating disorder and mental health treatment provider.
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At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same.
As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.
Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.
When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.
Here, your work matters. Your ideas matter. You matter.
If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.
Come build hope. Come save lives. Come grow with us.
The Regional Service Desk Technician supports a variety of business hardware, software, services, and on-premises and cloud-based platforms in a mixed Microsoft, Mac and VMWare VDI environment. The successful Regional Service Desk Technician demonstrates a desire to continuously learn and improve while supporting Eating Recovery Center/Pathlight’s distributed staff and nationwide network of patient treatment locations to minimize disruptions to normal operations. Using excellent written and verbal communication, critical thinking and technical expertise, the Service Desk Technician will assist users at all levels of the organization by diagnosing and resolving technical issues, providing instruction on standard practices, creating new and updating existing documentation, and other duties as assigned. This role will be designated to provide scheduled onsite service and emergency site visits within a specific geograpic region.
Essential Duties:
Must Haves:
Bonus Qualities:
The compensation range for this position is based upon candidate experience and market expectations.
What We Offer
At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.
We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.
We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.
When you thrive, you can do your best work. And your best work changes lives.