Service Desk Team Leader (Day Shift)
Redwolf + Rosch · Adelaide SA ·
- Work mode
- Onsite
- Employment
- Contract
- Category
- Support
Salary: $55 per hour
Service Desk Team Leader | CBD Location | 8-Month Contract- Government Organisation
- Full-Time Contract (Monday to Friday, 37.5 hours/week)
- Contract Duration: 26 October 2026 – 25 June 2027
- Hourly Rate: $55 p/h
We are currently seeking an experienced and drive-focused Service Desk Team Leader to lead a dedicated day-shift team for a government organisation.
Commencing on 26 October 2026, this 8-month contract offers the opportunity to drive service desk performance, mentor team members, and optimise operational quality standards in a fast-paced environment.
Key Responsibilities
- Team Leadership: Manage and monitor Service Desk Officer performance against core KPIs, fostering a collaborative team culture.
- Capability & Coaching: Drive ongoing skills development, mentorship, and training for support staff.
- Quality Improvement: Contribute to the development and optimization of quality standards and performance measurement strategies.
- Process Documentation: Create clear procedure documentation to improve incident response, system installations, and problem resolution.
- Proven track record leading a team within an ICT Service Desk environment.
- Strong background delivering high-quality customer service in technical service desk settings.
- Demonstrated ability to manage team priorities, meet deadlines, and work autonomously under pressure.
- Advanced problem-solving skills with experience in root-cause investigation and research.
- Proficiency across a broad range of computer systems and ITSM tools.
- Mandatory: Clear National Police Check conducted within the last 12 months.