Service Desk Manager
The Virtual IT Department Pty · Ringwood North, Maroondah Area ·
- Category
- Support
The Service Desk Manager oversees daily IT service desk operations, leading a team of service desk analysts to deliver high-quality user support. The role focuses on implementing best practices and driving continuous improvement to keep IT services efficient and users satisfied.
Summary: The Service Desk Manager will oversee the daily operations of the IT service desk, ensuring high-quality support for users across the organisation. This role is crucial for maintaining efficient IT services and enhancing user satisfaction. The successful candidate will lead a team of service desk analysts, implement best practices, and drive continuous improvement initiatives to optimise service delivery. Responsibilities: Manage and lead the service desk team, ensuring effective suppo…