What you’ll be doing The Service Desk Manager leads the leveraged Service Desk capability for our Managed Services business unit and is accountable for customer experience, quality, operational ownership and people leadership across the shared frontline. The role owns the service desk KPIs set and turns those measures into daily operating discipline. This role is central to the future integrated 24x7 ANZ frontline model. It works closely with NOC leadership to build cross-skilled capability acr…