Service Desk Manager
Redwolf + Rosch · Melbourne VIC ·
- Work mode
- Onsite
- Employment
- Contract
- Category
- Support
- Salary
- AUD 700 – 800 / day
Lead day-to-day operations for Service Desk and Field Service teams, ensuring SLA compliance and managing hardware deployment. Requires strong ITIL knowledge and onsite presence in Preston, Melbourne.
Salary: $700-$800 per day plus super
- Location: Preston, North Melbourne
- Work Type: Initial 3–6 Month Contract (Potential Permanent Opportunity)
- Onsite Expectation: 4–5 Days Onsite Per Week
- Rate: $700 – $800 / day + Super (Negotiable based on experience)
We are seeking an experienced Manager – Service Desk & Field Service to step into a crucial leadership position. Based at our Preston facilities, this initial 3 to 6-month contract offers an immediate start, full operational integration, and the opportunity to lead an established IT support function.
For the right candidate who seamlessly fits the team culture and drives operational excellence, there is a strong pathway to a permanent offer (subject to internal business approvals).
What You’ll Be Doing
- Leading and overseeing day-to-day operations across both Service Desk and Field Service support teams.
- Driving SLA compliance, incident management, escalation handling, and high-quality customer service standards.
- Managing onsite field service logistics, hardware deployment workflows, and resource allocation.
- Bringing immediate stability, team leadership, and operational clarity during a team transition.
- Collaborating directly with internal stakeholders and vendor partners onsite to maintain seamless IT service delivery.
- Proven IT Leadership: Demonstrated experience managing combined IT Service Desk and Field Service / Desktop Support teams.
- Onsite Engagement: Ability to work 4–5 days per week on-site in Preston, fostering a cohesive, hands-on team environment.
- ITIL & Operational Mastery: Strong background in incident/problem management, SLA reporting, and process improvement.
- Immediate Availability: Ready to step in at short notice and take ownership from day one.
Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you require reasonable adjustments to the recruitment process, please reach out to your Redwolf + Rosch consultant.