Service Desk L1
Absolute IT · Hamilton, Waikato ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Visa sponsorship
- No
- Salary
- NZD 70,000 / year
First-line Service Desk Engineer supporting end-users at a local government organisation in Hamilton: handling enquiries via phone/email/ticketing, triaging help desk tickets, managing user accounts, and troubleshooting hardware, software and access issues. Permanent, on-site only, at $70K.
Salary: $70K
Hands-On with Modern TechWork with a collaborative public sector team
Permanent role (on-site only)
About the Company
Our client is a progressive local government organisation committed to modernising its IT capabilities.
About the Role
We are seeking a skilled Service Desk Engineer L1 to join our client and provide exceptional technical support to end-users. This role is critical in ensuring smooth IT operations and delivering high-quality customer service.
Skills & Experience Required
- Provide first-line Service Desk support, responding to user enquiries via phone, email, and ticketing systems.
- Manage user account administration, including the creation, modification, and removal of accounts in line with security procedures.
- Act as the primary point of contact for Service Desk calls, delivering professional and customer-focused support.
- Monitor and triage Help Desk tickets, ensuring incidents and service requests are prioritised and assigned appropriately.
- Perform general Level 1 technical support activities, troubleshooting hardware, software, and access-related issues.
- Maintain accurate service records and escalate complex issues to relevant support teams while ensuring timely resolution and communication.
How to Apply
Click the APPLY button and include your resume and cover letter or for further information please call Abeer on 07 834 0412.
Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.