Service Desk
hlb · PJC-PJ City ·
- Category
- Support
- Company size
- 501-1000
Provides first-line IT support for a Malaysian bank, handling tickets, warranty checks, and procurement tasks to resolve employee technical issues and part orders.
If you are looking to excel and make a difference, take a closer look at us…
1. Being a single point of contact on IT needs for Hong Leong Group entity Users through calls, emails and ticketing tool.
2. Manages every log assigned from first point of response, first level checks/support, routing/escalation to intended support groups, follow-ups to resolution timely meeting established service level standards.
3. Provide first level support to attempt first call resolution without the need to escalate to the next support level.
4. Ensure data accuracy and completeness of the log description with supporting evidence/checks performed when logging or escalating tickets.
5. Perform case follow-ups with relevant Support Teams until point of resolution.
6. Performs warranty checks followed by issuance of Part Sales Work Authorization to End Users (i.e. the person that receives and ultimately uses the Services) daily based on incoming case request received by Service Desk/Engineers operation team.
7. Receiving Part Sales PO’s via Procurement portal then authorizing for part order/allocation.
8. To obtain completeness of the PO deliverables from Engineers/respective sections in-charge of the Service Report forms/DO which is already complete with customer stamp, cost center and other details.
9. To upload supporting documents of the deliverables into the Bank’s procurement portal to obtain approval prior to billing.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.