Tier 2 IT support engineer at a lunar robotics company: handles escalated hardware, software, and connectivity issues, administers Microsoft 365, Intune, and Entra ID, manages device lifecycle and asset tracking, and mentors Tier 1 staff. Fully on-site in Hawthorne, CA.
Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.
Own Tier 2 escalations: diagnose and resolve issues beyond the scope of Tier 1 support, including hardware, software, and connectivity problems
Administer Microsoft Intune device policies, compliance profiles, and application deployment across Windows and macOS endpoints
Manage Entra ID (Azure AD): conditional access, group and role management, and user lifecycle administration
Assist with the onboarding/offboarding process end-to-end: access revocation, data retention, and device recovery
Support contractor provisioning and periodic access reviews
Coordinate with hardware/software vendors on escalated break/fix issues, including RMA management
Manage IT asset tracking and inventory audits
Maintain and improve support documentation and knowledge base articles
Partner with the IT Service Desk Manager on projects to improve helpdesk efficiency, tooling, and customer satisfaction
Mentor and provide guidance to Service Desk Engineer I teammates
Basic Qualifications
3+ years of experience in IT help desk or desktop support, ideally including some project experience
Hands-on administration experience with Microsoft 365, Entra ID (Azure AD), and Intune
Preferred Qualifications
Comfortable supporting both Windows and macOS environments, Linux a plus
Demonstrated ability to work independently and exercise judgment on when to escalate further
Strong written and verbal communication skills; able to explain technical issues clearly to non-technical stakeholders
Ability to prioritize across multiple concurrent requests in a fast-paced, startup environment
Eagerness to take ownership of processes and improve them without waiting to be asked
Ability to lift/move IT equipment (up to ~40 lbs) and work on-site daily
Join a team of best-in-class engineers building the foundation of planetary surface exploration
Equity ownership in the company
Comprehensive health benefits, including medical, dental, vision, and mental health support
401(k) plan with company match
Flexible PTO and parental leave
Weekly lunch stipend, plus complimentary snacks and beverages on-site
Once a month social hour on-site with food and drinks