Astrolab, a lunar robotics and space hardware company, is hiring an early-career Service Desk Engineer in Hawthorne, CA to be the first point of contact for IT support — onboarding new hires, troubleshooting Windows/macOS devices, and keeping a Microsoft-based environment (Entra ID, Intune, Microsoft 365) running smoothly via Jira.
Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.
Astrolab's IT Service Desk is the front line of support for every teammate — from mission control operators to engineers on the shop floor. As a Service Desk Engineer I, you'll be the first point of contact for day-to-day technology needs: setting up new hires, resolving hardware and software issues, and keeping our Microsoft-based environment (Entra ID, Intune, Microsoft 365) running smoothly. This is a hands-on, high-visibility role on a small team, ideal for someone early in their IT career who wants broad exposure across systems, hardware, and process. This role will report to the IT Service Desk Manager.
Serve as the first point of contact for IT support requests via Jira ticketing system and in-person walk-ups
Support new hire onboarding: account provisioning, device imaging and setup, and day-1 readiness
Provide Tier 1 troubleshooting for Windows and macOS laptops, peripherals, and conference room/collaboration technology
Perform password resets, MFA enrollment, and basic account tasks in Entra ID/Intune
Install, configure, and update software and manage license assignments
Track and manage IT assets, including equipment check-in/check-out and inventory audits
Document resolutions and contribute to internal knowledge base articles
Escalate complex issues to Tier 2/3 support with clear documentation and context
Support offboarding tasks such as access removal and equipment recovery
Assist with IT projects as needed, such as office moves, equipment refreshes, or software rollouts
Basic Qualifications
Experience providing IT support, help desk support, technical support, or similar customer-facing technical services, ideally in an early-career capacity
Experience supporting Windows 10/11 environments; experience with macOS and/or Linux is a plus
Experience working with Microsoft 365 applications and supporting user accounts and access
Preferred Qualifications
Experience with CompTIA A+, Microsoft Certified: Fundamentals (MS-900 or AZ-900), or an equivalent technical certification
Experience working with ticketing or IT service management (ITSM) platforms, such as ServiceNow, Freshservice, or Jira Service Management
Experience supporting or administering Intune, Entra ID, Azure AD, or similar identity and device-management platforms
Experience supporting technical, engineering, manufacturing, aerospace, robotics, or other complex technical environments
Experience communicating clearly and effectively with users of varying levels of technical expertise
Experience troubleshooting technical issues, prioritizing requests, and managing multiple support needs in a fast-paced environment
Experience delivering responsive, customer-focused support while maintaining a professional and solutions-oriented approach
Experience safely handling and moving IT equipment weighing up to approximately 40 pounds and working on-site daily
Join a team of best-in-class engineers building the foundation of planetary surface exploration
Equity ownership in the company
Comprehensive health benefits, including medical, dental, vision, and mental health support
401(k) plan with company match
Flexible PTO and parental leave
Weekly lunch stipend, plus complimentary snacks and beverages on-site
Once a month social hour on-site with food and drinks