Service Desk Engineer
ALTERED RESOURCING LTD · Norfolk ·
- Work mode
- Hybrid
- Category
- Support
Provide second-line IT support, troubleshooting Windows/MacOS, Microsoft 365, Active Directory, and network issues in a hybrid role based in Norfolk.
Job Title: Second Line Helpdesk Engineer
Location: Hybrid working, Norfolk
We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.
Responsibilities:
- Provide second line technical support across a broad range of hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents within agreed SLAs.
- Support users with operating systems (Windows, MacOS), Microsoft 365 etc.
- Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
- Deliver a high standard of customer service.
- Manage and prioritise multiple open incidents effectively.
What they are looking for from you:
You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks.
Nice to have’s:
- Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
- Experience with PowerShell or similar.
- Experience with MDM solutions, like Intune.
- Knowledge of ConnectWise PSA/RMM or similar.
Package & Benefits
- Pension
- Health insurance
- Training plan & paid study time
- 25 days’ holiday + Bank Holidays
- Family-friendly flexibility
- Excellent career progression opportunities
- Free parking
Please apply or contact Altered Resourcing for more info.