Service Desk Analyst

About us | Ngā kōrero mō matou

At Public Trust, we’re passionate about empowering New Zealanders to build and protect their legacies and we do that through our incredible team of people.

As an autonomous Crown entity, we are trusted by Kiwis to guide them through life’s most important moments. Today, we’re proud to be New Zealand’s largest and most experienced trustee services organisation, leading and shaping the future of our industry.

Our work spans estate management, corporate trustee services, charitable trusts, and investments, delivering specialist care and expertise that makes a real difference for people. When you join us, you become part of a team that creates an impact that lasts.

Ready to learn more? Explore our website and check out our YouTube videos to see how we’re shaping the future.

About the role | Mō te tūranga

Technology plays a critical role in helping Public Trust support New Zealanders through life's most important moments. As a Service Desk Analyst, you'll be the person helping our people stay connected, productive and supported every day.

Working as part of a collaborative IT team, you'll troubleshoot technical issues, support business systems and provide practical solutions that make a real difference across the organisation. No two days are the same, making this an excellent opportunity for someone who enjoys variety, problem-solving and continuous learning.

The role includes participation in a rostered after-hours on-call service and a minimum of three days onsite each week. The role location is in Wellington.

You'll spend your time:

• Resolving technical issues and service requests
• Supporting a range of Microsoft technologies like M365, Entra, AD, SharePoint and business applications
• Helping improve systems, processes and the overall user experience

About you | Ngā kōrero mōu

You're a natural problem solver who enjoys helping people and finding practical solutions. You can balance technical troubleshooting with great customer service, and you're able to explain complex issues in a way that others can easily understand.

Whether you're already working in a Service Desk environment or have experience supporting technology users in a similar role, you'll bring curiosity, resilience and a genuine desire to keep learning.

You'll enjoy working as part of a team, taking ownership of your work and building strong relationships across the business.

You'll bring:

• Experience in a Service Desk, IT Support or similar technology support role
• Strong communication and relationship-building skills
• A proactive approach to problem-solving and continuous learning

What we offer | Ā mātou mahi

At Public Trust, we have a strong sense of purpose and shared values that put people at the heart of everything. We offer an inclusive and collaborative work environment, underpinned by our culture of care.

Our people love that they’re making an impact for our customers, communities and New Zealand. You’ll have access to competitive salary and ongoing development opportunities, and we offer a range of great benefits, including;

• Learning and development You will have opportunities to build your career, access to continuous learning and development, and the option to undertake paid study
• Wellbeing You’ll have access to workshops, activities and support services designed to help you feel your best — physically, mentally and emotionally
• Birthday Leave Take a paid day off for your birthday!
• Protecting what matters most You can get your will and enduring power of attorney sorted for free.

How to apply | Me pēhea te tono

If you're interested in joining our team, apply online now! To be considered for this position, you must have the legal right to live and work in New Zealand.