Service Desk Analyst

Salary: Approx. $65,000 - $78,000

At the Otago Regional Council (ORC), our mission is protecting, connecting and enhancing Otago's environment, now and for the future - Mou, moku, mo tatou, For you, for me, for us. To be sure we can deliver on our responsibilities, we are evolving as an organisation, and we're not overstating when we say we have some really big targets to reach. We need the right people, in the right roles, to help us to get there.

We think Otago's a pretty special place. It covers a vast area - the third largest local government region in New Zealand. Those who call Otago home enjoy access to mountains, coastal lowlands, dramatic rivers, and wild beaches. Our environment here is part of who we are, and at ORC, we work each day to look after it.

The Opportunity

We are looking for a Service Desk Analyst to join our Information Technology team on a permanent, full time (37.5 hours per week) basis, in our busy Dunedin, Queenstown or Alexandra office.

The purpose of this position is to provide end user support services for ORC computers, business systems, and applications, ensuring reliable delivery of IT services to staff and stakeholders.

As a Service Desk Analyst, you will be responsible for:

• Providing help desk support for all company PCs, peripherals, phones and tablets
• Ensuring required software is available and installed for ORC staff as needed
• Assisting with maintenance and support of Council's corporate systems
• Be proactive and supportive of the IT team and contribute towards the achievement of the strategic IT plan

A full job description can be found here – Service Desk Analyst PD 2026 update.docx

About You

Our ideal candidate will have:

• Bachelor's degree in computer science or related field
• A sound knowledge of current software and hardware: including Microsoft Office 365, Teams, Windows OS, Active Directory and Client Management tools
• Minimum of 2 years' experience in IT sector
• Proven experience in network administration and desktop support
• Innovative, shows initiative and is able to self-manage

What we offer

We recognise and celebrate diversity within Team ORC and are committed to providing a work environment that supports inclusion and equal opportunities. We actively encourage applications from anyone who will live our values of MANA- We influence with respect and integrity, TIKA- We do the right thing and do things right and AROHA- We show that that we care.

To support our diverse and capable team, we're pleased to offer enhanced benefits such as:

• Flexible work opportunities
• Life Insurance
• 5 weeks annual leave
• Superannuation
• An annual wellbeing programme
• Competitive remuneration packages
• Development opportunities

How to Apply

If you meet the above criteria, we welcome your application, including your CV and cover letter outlining why you are the person for this role via the Apply button.

Please note. We don't always work to fixed closing dates and may start considering and interviewing candidates as their applications are received, so we encourage you to apply early.

At ORC, we value diversity, and the different strengths people bring. We can provide flexible recruitment options such as virtual interviews, online kōrero, or whānau-inclusive interviews. If you would like to have whānau support with you during your interview, just let us know—we welcome it!

Learn more about who we are — join our online whānau! Check out our website Managing Otago's environment | Otago Regional Council to see what life at ORC is like.

All candidates require the right to work in New Zealand.

Applications close: Wednesday, 9 September 2026

For further information, please contact [email protected]