Service Desk Analyst
Long View Systems · US ·
- Employment
- Contract
- Category
- Support
- Experience
- 3+ years
- Salary
- USD 30 – 35 / hour
Tier I Service Desk Analyst at IT services provider Long View Systems, supporting client IT and communications systems by logging tickets, troubleshooting issues, and escalating to Tier II. Requires 1-3+ years of help desk experience, strong customer service skills, and willingness to work overnight shifts; pays $30-35/hr.
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN? We are looking for a professional and eager Service Desk Analyst for our Houston branch and this role is open to remote. You will have a direct impact on Long View's customer success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk. A Day in the Life:
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Benefits Offered
Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter knowTo help streamline our hiring process, we may use AI-powered tools to support activities such as application review and interview evaluation. These tools assist our team but do not make hiring decisions. We encourage candidates to share their own experiences and perspectives throughout the process so we can get to know the person behind the application. We are committed to fair, transparent, and inclusive hiring practices. If you have questions or need accommodation at any stage, please contact us.
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN? We are looking for a professional and eager Service Desk Analyst for our Houston branch and this role is open to remote. You will have a direct impact on Long View's customer success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk. A Day in the Life:
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
- 1-3+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work an overnight shift
- Great people and culture
- Comprehensive benefits package from day one
- 3 weeks’ vacation to start
- Recognition programs
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Benefits Offered
Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter knowTo help streamline our hiring process, we may use AI-powered tools to support activities such as application review and interview evaluation. These tools assist our team but do not make hiring decisions. We encourage candidates to share their own experiences and perspectives throughout the process so we can get to know the person behind the application. We are committed to fair, transparent, and inclusive hiring practices. If you have questions or need accommodation at any stage, please contact us.