Service Desk Analyst | Level 1 Support

At 9spheres Technologies, we're a Brisbane-based Managed Service Provider supporting a diverse range of businesses.

We're looking for a motivated " Service Desk Analyst | Level 1 Support" who enjoys solving problems, loves technology, and wants to build a long-term career in IT. Whether you're already working in an MSP or looking for the next step in your support journey, you'll have the opportunity to work across a broad range of technologies while learning from experienced engineers.

What You'll Be Doing

As part of our Service Desk team, you'll be helping clients stay productive by providing responsive and professional technical support. Your day will include:

• Providing Level 1 remote and onsite technical support

• Troubleshooting Windows and macOS devices

• Supporting Microsoft 365 users and cloud services

• Assisting with device setup, deployment, and user onboarding

• Resolving hardware, software, printer, and connectivity issues

• Managing and updating support tickets

• Escalating complex issues to senior engineers when required

• Delivering a positive and professional customer experience

What We're Looking For

Essential

• 1+ years' experience in an IT Support, Helpdesk, or Service Desk role

• Experience troubleshooting Windows desktops, laptops, and mobile devices

• Familiarity with Apple macOS devices

• Working knowledge of Microsoft 365 applications

• Strong communication and customer service skills

• Excellent troubleshooting and problem-solving abilities

• Basic networking knowledge including:

  • TCP/IP

  • DNS

  • DHCP

  • Wi-Fi

  • Internet connectivity troubleshooting

• Ability to work independently while contributing to a team environment

• Positive attitude and willingness to learn

Bonus Points

• MSP experience

• Experience with ConnectWise Manage or similar ticketing systems

• Exposure to Microsoft 365 administration

• Familiarity with:

  • Microsoft Intune

  • Microsoft Entra ID (Azure AD)

  • Group Policy

  • Windows Server

  • File and Print Services

• Apple Business Manager or macOS device management experience

• Microsoft Certifications

• CompTIA A+, Network+, or similar certifications

Why Join 9spheres?

We're passionate about helping our team grow professionally while working with modern technology and a diverse client base.

You'll enjoy:

✅ Exposure to Microsoft 365, Azure, Security, Cloud and Modern Workplace technologies

✅ Experience across a wide range of industries and environments

✅ A supportive team culture that values collaboration and knowledge sharing

✅ Ongoing training and professional development opportunities

✅ Variety in your day with both remote and onsite client engagements

✅ A modern MSP environment where learning and initiative are encouraged

Ready to Take the Next Step?

If you're passionate about technology, enjoy helping people, and want to accelerate your IT career with a growing Brisbane MSP, we'd love to hear from you.

Apply now and join the team at 9spheres Technologies.