Service Desk Analyst – German & English
Vbeyond · Chester, Cheshire ·
- Category
- Support
A bilingual (German & English) first-line Service Desk Analyst handling IT incidents and service requests — troubleshooting issues, managing support queues, meeting SLAs, and coordinating ticket resolution across teams, using ServiceNow.
Role Overview We are seeking a German & English-speaking Service Desk Analyst to provide first-line IT support within a structured IT Service Desk environment. The successful candidate will handle incidents and service requests, troubleshoot IT issues, manage support queues, maintain SLA performance and coordinate ticket resolution across multiple support teams. Strong customer service, troubleshooting and communication skills are essential, along with familiarity with ServiceNow . Working Patt…