Service Desk Analyst

Service Desk Analyst / End User Computing Engineer

• 12-month contracts
• ACT Location based, Hybrid work arrangements.
• Australian Citizenship is mandatory.

DFP Recruitment is seeking an experienced Service Desk Analyst / End User Computing Engineer to join a Federal Government client in Canberra. This is an opportunity for a skilled IT professional with strong experience across Microsoft Intune, Microsoft Entra ID, endpoint management and mobile device management to support a secure and modern enterprise environment.

About the Role

You will provide technical support and administration across end-user computing environments, with a particular focus on Microsoft Intune, Entra ID, Android mobile devices and endpoint security.
You will work closely with technical teams to manage, maintain and troubleshoot enterprise endpoint and identity services.

Key Responsibilities

• Design, configure and manage Android mobile devices using Microsoft Intune and MDM capabilities.
• Administer and support Microsoft Entra ID, including Conditional Access, authentication policies, identity governance, group management and device registration.
• Manage Azure services supporting Microsoft Intune and Entra ID, including secure connectivity and endpoint internet access solutions.
• Configure and manage application protection policies, device compliance policies, configuration profiles and security baselines within Intune.
• Manage endpoint security controls and device management policies.
• Troubleshoot complex technical issues involving Intune, Entra ID, endpoint security and mobile devices.
• Provide support across Windows and Linux operating systems.
• Maintain technical documentation, configuration records and operational procedures.
• Support the delivery and ongoing management of secure enterprise endpoint services.

Essential Skills & Experience

• Minimum 5 years' experience in a similar End User Computing, Endpoint Management or Service Desk environment.
• Strong hands-on experience administering Microsoft Intune, including:
  • Device enrolment
  • Device compliance
  • Application deployment
  • Mobile Device Management (MDM)
  • Endpoint security
  • Policy management
• Strong experience with Microsoft Entra ID, including:
  • Conditional Access
  • Identity Protection
  • Authentication methods
  • Device identity
  • RBAC
  • Application integration
• Demonstrated experience managing and supporting Android mobile devices.
• Experience with Windows and Linux operating systems.
• Strong troubleshooting and problem-solving skills.
• Relevant tertiary qualifications and/or industry certifications.

To Apply:

• If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at [email protected] / +61 2 9200 3673.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.