Service Desk Analyst
Barry-Wehmiller · Chennai, India ·
- Category
- Support
- Experience
- 5+ years
- Company size
- 1000+
Provide tier-2/3 support for PCs, peripherals, voice systems, and engineering tools like AutoCAD/SolidWorks; troubleshoot OS and business apps; maintain KACE and knowledge base.
About Us:
BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.
Job Description:
Job Summary:
Service desk analyst will work with local and global team to provide support for PC hardware / software, PC peripherals, Voice systems and business applications in Design Group.
Applies understanding and knowledge of information systems products and services to assist internal users. This role requires comprehensive knowledge of the subject matter and the ability to identify process improvements. This includes issue resolutions, knowledge sharing, pc repairs and pc builds.
Education/Certifications:
Any Bachelor’s degree in Engineering preferred BE (CSE, IT, ECE and EEE)
CompTIA A+ Certification or a Microsoft MCP or MCSE or CCNA preferred
Trained on Microsoft Office and Windows Operating Systems preferred.
Responsibilities:
Display leadership and exceptional customer service with ability to help peers when needed.
Accurately diagnose client requests and determine a course of action for resolution or escalation.
Utilize KACE to support service desk environment and opportunity to lead KACE system management.
Apply strong analytical skills to resolve issues.
Identify automation and self-service options for IT to provide to customers
Using strong writing ability document and maintain IT knowledgebase.
Provide customer-focused, clear communication.
Work with minimal supervision with effective organizational and collaboration skills.
Provide new user IT orientation.
PC configuration/troubleshooting skills.
Installation, Configuration and troubleshooting operating systems and business tools like AutoCAD, Solidworks, Rockwell tools kit etc.
Ability to keep up with internal change and continuous improvement
Requirements:
Ability to work with minimal supervision, effective organizational skills, and the ability to successfully execute multiple project responsibilities.
5-10 years of experience involving PC support in a corporate environment.
Excellent communication and interpersonal skills.
Strong analytical skills
PC configuration/troubleshooting skills
Installation, Configuration and troubleshooting operating systems and business tools like AutoCAD, Solidworks, Rockwell tools kit etc.
Networking knowledge LAN, WAN and IP addressing
Willing and able to travel as necessary to support additional offices as required, or for training, industry related seminars, forums, or conventions, etc.
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Company:
Design Group