Service Desk Agent (Mandarin Speaker)
Fujitsu ·
- Category
- Support
- Company size
- 1000+
L1 Service Desk Agent at Fujitsu in Kuala Lumpur serving as the first point of contact for IT support via phone, email, chat, and ticketing tools — troubleshooting basic hardware, software, and account issues, logging incidents, and escalating. Mandarin proficiency and willingness to work rotating 24/7 shifts are required; open to fresh and non-IT graduates.
About the Role
We’re looking for an enthusiastic Service Desk Agent (L1) to join our IT support team.
What You’ll Do
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Be the first point of contact for IT support requests (phone, email, chat, ticketing system)
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Help users with basic hardware, software, and account access issues
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Log and track incidents, and escalate when needed
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Follow standard procedures and ensure a great user experience
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Learn new IT tools and grow your technical skills
Who Should Apply
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Internal employees from any department, fresh graduates, non-IT graduates, or diploma holders
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Those with previous L1 Service Desk experience are also welcome
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Basic computer skills and a willingness to learn
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Strong communication and customer service mindset
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Able to work rotating 24/7 shifts
Language Requirement
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Mandarin proficiency (read, speak, write) required
Why Apply
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Hands-on IT experience and exposure to real support operations
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Structured training and career growth opportunities
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Friendly and supportive team environment
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Opportunity to transition into IT while staying within the company