Service Delivery Project Coordinator (AU Telco)

Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.

Key Responsibilities:

• Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
• Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
• Manage project communications and documentation using Halo PSA and other internal systems.
• Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
• Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
• Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
• Prepare and distribute project status updates, reports, and meeting summaries
• Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
• Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Qualifications & Experience:

• Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery, or Operations).
• Good understanding of service delivery workflow.
• Strong communication skills for dealing with internal teams, vendors, and clients.
• Organized, detail-oriented, and comfortable working with timelines and compliance.
• Familiarity with project tools (Monday.com, Zoho CRM, PSA tools) is a plus, but training will be provided.
• Bachelors degree in Project Management, Telecommunications, Business, or a related field.

Work Setup & Schedule:

• Location: Alabang, Metro Manila, Philippines.
• Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time