Service Delivery Manager

The PureGym Group is a leading gym operator headquartered in the UK, boasting 700 locations and more than 2 million members worldwide. We're thrilled to announce our expansion into the United States! Our commitment to providing high-quality, affordable gyms for everyone, everywhere, remains unwavering.

Our mission to inspire healthier nations has made us the UK's favorite gym, and now, an international success story. With our unique "Everybody Welcome" approach, we create a friendly, warm, and inclusive environment for all our employees and members. We offer:

• Medical
• Dental
• Vision
• Short-Term Disability
• Life Insurance
• EAP
• Legal and Identity Theft Protection
• 401K Retirement Plan

The Role

Location: New York City, Manhattan (Hybrid; 3 days office based)
Type: Full Time
Contract type: Permanent

Salary: Up to $105,000

PureGym's Group IT Operations team provides overarching support for all IT systems and services across our global estate. The team supports our entire internal user base and all member-facing systems — including our website, mobile app, gym technology, and back-office platforms. These services are critical to delivering a safe, consistent, and high-quality fitness experience to our members every day.

We are looking for a Service Delivery Manager to join our Team! The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the IT Services Director, you will manage senior internal stakeholders and critical external suppliers to ensure our Digital Services — including our website, member app, and gym access systems — are performant, stable, and delivering optimum value to our members and the business.