Service Delivery Manager (PMO), US
circles · United States of America ·
- Work mode
- Hybrid
- Category
- Project management
- Experience
- 5+ years
circles · United States of America ·
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
About the Role
Circles is looking for a highly execution-oriented Service Delivery Manager to anchor our Project Management Office (PMO). This is a vital hybrid role designed for a project management expert who possesses deep technical literacy and a proven track record of bringing order to fast-moving technology environments.
As the Service Delivery Manager, you are the operational engine of the market team. You will own the end-to-end lifecycle of new feature development, serving as the critical primary interface that synchronizes our Platform Engineering and Customer Operations teams. Your focus is absolute: ensuring that what the business promises is exactly what gets built, tested, and shipped.
Key Accountabilities
What You'll Do
1. Project Management & Delivery Execution
2. Operational Integration & Lifecycle Governance
3. Stakeholder Communication & Reporting
What We Are Looking For
Experience
Mindset & Skills
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.