Service Delivery Manager
Hewlett Packard Enterprise · Bengaluru, Karnātaka, India ·
- Category
- Project management
- Experience
- 8+ years
- Company size
- 1000+
Lead a team delivering IT service support and customer outcomes for HPE’s global edge-to-cloud solutions, focusing on operational excellence and customer success.
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Management Level Definition:
Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
GTS - GreenLake Platform, Software and Solutions Delivery
Role Summary:
Lead a high-performing team delivering exceptional customer support and service outcomes. Drive customer success, operational excellence, people development, technical capability, and business growth through a customer-centric, collaborative, and service-oriented leadership approach.
What you’ll do:
- Manage area(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Generally sets work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
- Services are provided on standard, specialized or complex systems.
- May be responsible for leading, managing, sponsoring or participating on projects.
- Responsible for managing a budget.
- Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met.
- Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.
What you need to bring:
- Bachelor's degree or equivalent experience.
- 6–8+ years of experience in technical support, service delivery, or technical operations
- Strong customer focus with a service and support mindset.
- Process & Quality Management training/certifications
- Proven leadership and talent development capabilities.
- Strong technical acumen and problem-solving skills.
- Excellent communication, presentation, stakeholder management, and project leadership skills.
- Ability to collaborate and influence across functions and leadership levels.
- Experience managing metrics, budgets, forecasts, and operational performance.
- Adaptable, flexible in shifts, and effective in a fast-paced, evolving environment.
Eligibility: SPE/EXP
Job Grade: MG1
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Manager_1
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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