Service Delivery Consultant
RippleHire · East Brisbane, Brisbane ·
- Category
- Solutions engineering
A Service Delivery Consultant in East Brisbane, Brisbane who independently leads large IT service delivery projects: managing Maximo queue assignments, developing and auditing processes, ensuring ITSM ticket quality, and running incident surveys and voice-of-client programs. Core tech is Maximo and ITSM tooling.
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Responsiblities: Manage Maximo queue assignments and ongoing validation of queue relevance. Develop, implement, and audit processes, ensuring improvements are recognized and executed Restored Incident Surveys and Voice Of the Client Ensure Ticket Quality and adherence to established required ticket elements Maximo and ITSM experi…