SERVICE CREW
GUILIN GARDEN RESTAURANT PTE. LTD. · Singapore ·
Job description (Service Crew)
Roles & Responsibilities
1. Customer Service
- Greeting guests warmly upon arrival and escorting them to their tables.
- Presenting menus, explaining specials, and answering questions about the menu items.
- Taking accurate food and drink orders and relaying them to the kitchen or bar staff.
2. Order Handling
- Delivering food and beverages promptly to customers’ tables.
- Ensuring orders are accurate and presented according to the establishment’s standards.
- Handling special requests or dietary restrictions with care and attention.
3. Maintaining the Dining Area
- Setting up tables with proper cutlery, glassware, and napkins before service.
- Clearing and cleaning tables promptly after customers leave.
- Ensuring the dining area is clean, organized, and inviting at all times.
4. Payment Processing
- Presenting the bill to customers and processing payments accurately.
- Handling cash, credit card, and other forms of payment efficiently.
- Returning change and providing receipts with a professional demeanor.
5. Collaboration with Team Members
- Working closely with kitchen staff to ensure orders are prepared and delivered correctly.
- Assisting other servers or team members during busy periods.
- Communicating with the host/hostess, bartender, or management to ensure smooth operations.
6. Handling Customer Feedback
- Addressing customer complaints or concerns politely and effectively.
- Reporting unresolved issues or significant concerns to the supervisor or manager.
- Taking note of customer preferences to enhance future visits.
7. Knowledge of Menu and Promotions
- Being familiar with the menu, including ingredients, preparation methods, and potential allergens.
- Informing customers of daily specials, promotions, or new menu items.
- Upselling food and beverages, such as suggesting desserts or pairing drinks with meals.
8. Adhering to Safety and Hygiene Standards
- Following food safety regulations when handling food and drinks.
- Ensuring proper hygiene by washing hands regularly and wearing a clean uniform.
- Reporting any safety hazards or broken equipment to the manager.
9. Multitasking and Time Management
- Managing multiple tables simultaneously while ensuring timely service.
- Prioritizing tasks based on customer needs and service flow.
- Staying organized during peak hours to avoid delays.
10. Additional Responsibilities
- Assisting with opening or closing duties, such as setting up or cleaning the dining area.
- Replenishing supplies such as cutlery, napkins, or condiments.
- Participating in staff meetings or training sessions to improve skills and performance.