Service & Bar Manager | Marcerro at NightSky | San Luis Obispo, CA

Nightsky

Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature.

Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature’s rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality.

Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro—a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create.

We operate a streamlined, light-touch service model—where guests may encounter only a few “hosts,” but every detail feels curated, intentional, and inspired by the natural world around us.

Who We Are

• Passionate about hospitality, the outdoors, and creating meaningful guest experiences.
• Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.
• Unique in our approach — encouraging individuality, authenticity, and creativity.
• Innovators, constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse, inclusive teams that thrive.

What You Will Be Doing

Service Leadership & Front of House Operations

• Lead daily service across all guest-facing spaces including dining, bar, banquets, and Swingtime.
• Own the flow of service, ensuring it feels seamless, intuitive, and aligned with brand standards.
• Actively manage the floor during service, stepping in wherever needed to support the team.
• Set the tone for hospitality through your presence, energy, and attention to detail every shift.
• Oversee reservations, seating strategy, and pacing to optimize the guest experience.
• Resolve guest concerns in real time with professionalism and care.

Bar & Beverage Program

• Develop and maintain a cocktail, beer, and wine program aligned with the brand.
• Ensure consistency, quality, and presentation across all beverages.
• Manage inventory, ordering, and vendor relationships.
• Monitor and control costs including pour cost, waste, and overall beverage performance.
• Ensure that all operating equipment is in proper working order, and that equipment and supplies are sanitary and clean.
• Ensure full compliance with alcohol laws, safety standards, and operational protocols.

Team Leadership & Development

• Hire, train, and develop a high-performing FOH and bar team.
• Foster a positive, accountable, and inclusive team culture where associates feel supported and empowered.
• Lead pre-shift meetings that are focused, engaging, and aligned with daily priorities.
• Coach team members on service standards, product knowledge, upselling, and guest interactions.
• Provide ongoing feedback, performance management, and development opportunities.

Operational & Administrative Oversight

• Support scheduling aligned with business levels and labor targets.
• Monitor daily performance including sales, labor, and cost of goods.
• Assist in forecasting, budgeting, and cost control initiatives.
• Maintain accurate records across inventory, ordering, and payroll support.

Guest Experience & Brand Execution

• Lead by example in delivering elevated, genuine hospitality.
• Build relationships with returning guests and create memorable, personalized moments.
• Ensure consistency in service standards across all touchpoints.
• Support programming, activations, and events that enhance the guest experience.

Cross-Functional Collaboration

• Balance responsibilities across front desk, dining, and café operations while coordinating closely with kitchen, housekeeping, and other departments to ensure a seamless guest experience, especially during peak hours.
• Support a cohesive experience across all departments, not just within F&B.
• Step in across spaces when needed, especially during peak times, as this is a highly collaborative and shared environment.
• Maintain all safety, sanitation, and operational standards across service areas.
• Perform any other job-related duties as assigned.

What You Bring to the Table

Experience & Qualifications

• Prior experience in restaurant, bar, or hospitality leadership roles.
• Strong understanding of service flow, beverage programs, and guest experience execution.
• Experience managing teams, scheduling, and day-to-day operations.
• Comfortable operating in a fast-paced, evolving environment while bringing a strong sense of ownership, adaptability, and accountability to each day.
• Excellent communication and problem-solving abilities.
• Knowledge of POS systems, inventory management, cost control, and vendor coordination.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

Who You Are

• A natural leader who sets the tone through presence and action.
• Hands-on and proactive, with a willingness to step in wherever needed and lead by example.
• Detail-oriented while maintaining a vision of the bigger picture.
• Passionate about hospitality, food & beverage, and creating meaningful moments.
• Comfortable in a non-traditional, evolving service model.
  
  

What’s In It for You

• Competitive compensation package, including quarterly incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!
• Clear pathways to future leadership opportunities, including advancement to GM roles at additional Nightsky locations or above-property executive positions.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.

As part of an oranizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.