Service Admin Assistant

RBM of Atlanta Mercedes-Benz

Sandy Springs, GA

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.

We are recognized as a 2025 J.D. Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 8 consecutive years. Home to many automotive firsts, including the first Mercedes-Benz store to offer courtesy vehicles, the first to offer mobile service, the first to offer pick-up and delivery services, and many others. We are deeply rooted and long established in the Southeast and have been Atlanta’s Mercedes-Benz Connection since 1964.

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive compensation
  • Paid holidays, sick time, and vacations - Earn paid time off from your 1st day of work
  • Great work/life balance - Dealership closed on Sundays
  • Get paid every Friday by direct deposit
• Comprehensive insurance and retirement benefits available
  • Medical and dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short-term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match

• Paid training and certification
  • Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
• Opportunities to advance within the dealership – we love to promote from within!
• On-site parking
• Employee discounts for parts, service, detail, and vehicle purchases

RBM OF ATLANTA AUTOMOTIVE SERVICE ADMIN

Essential Job Responsibilities:

The ideal candidate should have documented experience working in Mercedes-Benz automotive service administration with knowledge of automotive parts, diagnostic procedures, repair procedures, and general vehicle knowledge.

• Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards.
  • Verify flagged technician labor and comments.
  • Ensure corresponding parts, labor and applicable charges are billed correctly.
  • Verify appropriate documentation is included
• Maintain and update the warranty accounting schedule, ensuring warranty-related transactions are reconciled daily.
• Submit and follow up on extended warranty claims in accordance with dealership procedures and warranty requirements.
• Follow up and process loaner vehicle reimbursement associated with extended warranty claims and maintain appropriate documentation.
• Prepare service quotes in MPI and assist with ensuring recommended services are accurately documented.
• Provide backup support for daily deposits and processing purchase orders, including preparing and organizing required documentation.
• Maintain accurate backup support by scanning and organizing repair orders and related documentation.
• Create repair orders for Parts warranty claims, ensuring required information and documents are included.
• Provide timely and accurate reports and administrative assistance as needed.
• Communicate with management and other departments through text, email, and phone regarding potential issues, questions, or missing information to help support a positive customer experience.
• Complete all required Mercedes-Benz and dealership training and actively develop knowledge of dealership processes and procedures.
• Abide by company policy and departmental best practices/procedures.
• Perform other related duties and administrative tasks as assigned.