Server

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the Role:

We are seeking a highly motivated and skilled Server to join the Tailwind team! Be a part of the Tailwind experience by providing an amazing guest experience and bring a fun, inviting atmosphere to all travelers. As a Server, you will be responsible for providing exceptional customer service to our guests, ensuring their dining experience is enjoyable and memorable. You will be expected to maintain a clean and organized work environment, handle cash and credit card transactions accurately, and work collaboratively with the kitchen staff to ensure timely and efficient service. Your ability to multitask and prioritize tasks will be essential in this role.

Tailwind encourages Veterans and Military family members to apply!

Responsibilities include but are not limited to:

• Greet and welcome guests with a warm and friendly demeanor, providing attentive service throughout their dining experience.
• Accurately take and process food and beverage orders using the restaurant’s POS system.
• Keep tables, utensils, and the dining area clean and organized.
• Collaborate with kitchen staff to ensure timely and efficient service.
• Explain the menu and make recommendations based on the guest preferences.

Qualifications and skills:

• Previous food service experience-preferred.
• Experience with point-of sale systems.
• Knowledge of food and beverage service.
• Ability to handle difficult customers with tact and professionalism.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and a commitment to providing outstanding service.

Requirements:

• Must be able to pass background check to receive airport badge.
• Must have reliable transportation.

Benefits:

• Paid training.
• Employee discount.
• Employee referral program.
• 401k
• Health, Dental and Vision offered to Full time employees.

Our Mission & Philosophy

Tailwind brings warm hospitality to its restaurants with comfortable designs offering a variety of seating options and menus – featuring breakfast, lunch, and dinner. Our menus include gluten free, vegetarian, and low-calorie options, as well as many local favorites.

We understand travelers have varying needs, whether craving a full-service restaurant experience at the start of their journey or just wanting a quick, on the run bite before boarding a flight. With our wide variety of offerings, we ensure all our customers’ needs are met.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.