Server

JOB SUMMARY

The Server is responsible for always providing prompt and friendly food and beverage service to all guests following the CHARM service model. Responsible for meeting or exceeding sales performance objectives as determined, communicated, and monitored by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Learn the menu to explain offerings, make recommendations and suggestively sell to our Guests
• Provide each guest with a friendly welcome and memorable farewell to ensure a positive, memorable visit and promote repeat visits
• Follow CHARM service model to deliver a great Guest experience
• Suggestively sell and let guests know about current features and promotions
• Ensure Guests’ order is accurately recorded and input into the MICROS in a timely manner
• Deliver food to guests within and outside of your section
• Check back with guests, provide refills and prebus throughout the guest experience
• Partner with other Team Members to ensure Guests all guests needs are met
• Perform opening and closing duties as well as running side work
• Ensure the highest quality preparation and presentation of food and beverage items are delivered to Guest.
• Responsible for attention and prompt response to the guests’ needs and requests throughout their entire visit.
• Present an accurate guest check, accept payment, and quickly complete the transaction.
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Serve alcoholic beverages in accordance with the Ruby Tuesday Responsible Serving Statement Policy.
• Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
• Process guest checks and payments in compliance with cash handling, credit card and accounting policies and procedures
• Report all tips in compliance with company policy and IRS regulations.
• Consistent professional and positive attitude and actions when communicating with guests and team
• Other responsibilities as assigned