Server
InnVest Hotels · London, Ontario, Canada ·
- Employment
- Part time
- Category
- Hospitality
- Will be trained to work in various Food & Beverage Outlets throughout the hotel.
- Prepares the Food & Beverage service areas for service (i.e. setting the tables with proper linen, cutlery and glassware).
- Serves guests in banquet setting/lounge setting/in room settings providing outstanding customer service.
- Takes food and beverage orders from guests using the point of sale system.
- Presents orders to Kitchen for preparation, utilizing the POS System, outlining any special dietary requirements.
- Delivers food and beverages to guests with necessary accompaniments according to the service standards of the meal period with an emphasis on guest service and satisfaction following Delta Standards.
- Employs suggestive selling techniques and up sells with every order, recommending specials, wine, dessert, and cocktails.
- Anticipates guest requirements and guest needs thereby improving the standard of service.
- Presents guest checks in a timely fashion for payment.
- Ensures correct coupon, cash, and credit card handling when closing out guest checks. Verifies with Manager if any uncertainties arise.
- Maintains the cleanliness and tidiness of the room (i.e. replaces dirty ash trays, resets furniture, etc.).
- Reconciles cash receipts to sales receipt for daily deposit to the General Cashier.
- Restocks service items, cutlery, glassware, and resets the section for the next shift.
- Ensures that guests requesting beverage service are of legal age.
- Assists any patron or guest when necessary to exit the room and building to ensure their safe departure.
- Attends and contributes ideas to departmental meetings and training & development sessions.
- Takes direction and supervision from the Restaurant Manager and Supervisors.
- Complies with Hotel policies and procedures.
- Performs other tasks as assigned by Management.