Server Assistant

General Purpose:
Assists servers in providing efficient service by delivering orders from the kitchen to guests and keeping BOH areas clean, organized and stocked. Creates memorable dining experiences through personalized and genuine interactions.

Essential Duties:
• Assures that all material used by server and expeditor is clean and ready for daily operation.
• Possesses knowledge of the position of each diner’s chair in the dining rooms and lounges.
• Sets tables in accordance with facility standards.
• Answers members’ questions about ingredients and menu items.
• Informs managers about customers’ feedback or requests (e.g., when they ask for the check).
• Ensures that each menu item is prepared in the exact detail outlined on each ticket.
• Delivers food orders from the kitchen to members’ tables rapidly and accurately.
• Corrects the menu item with the chef or expeditor before delivering the menu item to meet the exact specification on the ticket. Removes any place settings not in use.
• Clears dishes located in front of guest upon completion of course.
• Keeps work stations clean and well stocked of items and ingredients.
• Cleans workstations, takes out trash, and vacuums the dining room.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Minimum Requirements:
• High school education; one year of related experience or training; or equivalent combination of education and experience.

Preferred Requirements:
• Previous experience as a Food Runner, Busser or similar entry-level role in a restaurant.

Physical Demands:
• Frequently stands, walks, talks and hears.
• Frequently uses hands.
• Regularly reaches with arms and hands.
• Occasionally climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Frequently lifts up to 20 pounds and regularly lifts up to 50 pounds.
• Regularly carries trays above the head with plates of food out to tables in the dining room and lounge area.
• Occasionally works in wet or humid conditions (non-weather); may come into contact with fumes or airborne particles; toxic or caustic chemicals.
• The noise level is moderate.

Certificates/Licenses:
• ServSafe Certified (Food Handler & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences:
• Ability to read and speak English may be required in order to perform the duties of the job (e.g., the associates may be required to communicate with English speaking customers or co-workers; manuals for equipment may be in English).
• Meets state age requirements for handling alcoholic beverages.
• Strong ability to multitask.
• Strong communication skills.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.