Server Admin L2 Support at Iron Mountain – IND | Jobyssey

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled and proactive Senior Data Center Operations Engineer to join our Data Center Infrastructure & Operations team.

In this role, you will be responsible for managing Red Hat Enterprise Linux (RHEL) systems, overseeing Nutanix hyperconverged infrastructure, driving Level 2 (L2) incident resolution, and leading a team of data center technicians to ensure seamless service delivery.

You will join a high-performing, collaborative team of infrastructure, network, and virtualization specialists dedicated to maintaining high availability and seamless data center operations across round-the-clock shift rotations.

What You’ll Do

In this role, you will:

Manage and optimize data center infrastructure: Lead daily Linux administration (Red Hat Enterprise Linux / Ubuntu), configure Apache web servers and load balancers, manage Nutanix Acropolis Operating System / Acropolis Hypervisor (AOS/AHV) environments, and oversee platform migrations across VMware and Hyper-V.
Drive incident management and service delivery: Handle Level 2 (L2) technical escalations, conduct Root Cause Analysis (RCA) for complex issues, perform database performance tuning (MySQL, MS-SQL, PostgreSQL), and collaborate with cross-functional infrastructure teams to fulfill customer orders within Service Level Agreements (SLAs).
Ensure operational continuity and team leadership: Direct and mentor a team of data center technicians, execute Disaster Recovery (DR) drills, proactively monitor compute alerts using tools like PRTG and Zoho, and ensure strict compliance with Information Technology Infrastructure Library (ITIL) processes.

What You’ll Bring

The ideal candidate will have:

5+ years of experience in data center operations, Linux system administration, and infrastructure management.
Strong technical expertise in Red Hat Enterprise Linux (RHEL 8), shell scripting/DevOps practices, Nutanix Acropolis Operating System / Acropolis Hypervisor (AOS/AHV), web servers, and database fine-tuning.
Proven ability in Level 2 (L2) troubleshooting, leading technical teams, executing Disaster Recovery (DR) plans, and managing ITIL-aligned processes (Incident, Problem, Change, and Configuration Management).
Essential Certification: Red Hat Certified Engineer (RHCE). (Preferred Certification: Information Technology Infrastructure Library [ITIL]).

Category: Information Technology

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