About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Sr. Warehouse Technician, you will play a part in driving business operations forward by supporting fulfillment activities within our Authentication Center, acting as a role model and peer leader on the team. If you are a self-motivated individual who enjoys leading by example in a fast-paced production-driven, team environment, this could be the perfect match!

What You Get To Do Everyday

• Provide team support as secondary point of contact when the Fulfillment Lead is out of the business

• Act as a peer leader and role model for Fulfillment team members by effectively performing all required department task

• Adhere to all department standard operating procedures (SOPs) while consistently delivering at or above expectations

• Provide support to new team members during their training and ramp period

• Support with the facilitation of training as needed and communicate training opportunities when identified

• Ensure product is handled to the highest quality standards

• Maintain shipping supplies, organize inventory, and keep a tidy workspace

• Provide cross-functional support to other departments depending on business needs

• Other tasks as assigned

What You Bring To The Role

Minimum Requirements:

• 6+ months of experience working in outbound fulfillment, preferably in an e-commerce facility

• A proven track record for leading by example by consistently achieving KPIs and metrics

• Proven ability to excel in a high-volume, repetitive, quota-driven environment

• Strong written and verbal communication skills

• Self-motivation and a drive to achieve results

• Exceptional attention to detail and organization skills

• Adaptability and openness to change

• A can-do attitude and willingness to proactively take on new challenges

• Receptiveness to feedback to improve performance

• Ability to regularly lift and move up to 25 pounds

• Ability to stand for up to 10 hours at a time

Preferred Requirements:

• Experience and/or knowledge of luxury goods

• Ability to read and write in English

• Proficiency with Mac OS and Google Suite, and scanner technology

• Analytical mindset with ability to interpret data to help identify opportunities to drive change

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• State of the art, climate-controlled warehouse facility

• Find out more about our Benefits here.

The expected hourly rate for this role is $18-$18. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.