Senior UX / UI Designer

Job Purpose

Initial 6 month contract assignment (Fixed term or daily rate) / 5 days per week on site

We are looking for a contract Senior UX/UI Designer to own the end-to-end user experience across complex enterprise workflows and AI-powered applications. As the team’s dedicated UX/UI designer, you will lead discovery, interaction and visual design, establish scalable design practices, and work closely with the engineering team to translate designs into high-quality implemented experiences. You should also be comfortable contributing targeted coded prototypes where this accelerates validation and delivery

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Overview

Key Responsibilities

Own the end-to-end UX/UI design process for a portfolio of AI-native employee-facing products, from problem framing and discovery through prototyping, validation, delivery and iteration.

• Design intuitive experiences for complex enterprise workflows, AI interactions and consumer-facing digital products across web and mobile.

• Create information architecture, user flows, journey maps, wireframes, interactive prototypes and high-fidelity interface designs.

• Translate business, operational and user needs into clear, usable and visually polished product experiences.

• Design for complex scenarios such as multiple user roles, approvals, exceptions, dashboards, data-rich interfaces and operational workflows.

• Apply appropriate interaction patterns for AI uncertainty, transparency, user control, feedback, error recovery and trust.

• Prototype and test emerging AI interaction concepts to assess usability and value before full implementation.

Research, validation and stakeholder engagement

• Plan and conduct user interviews, contextual research, stakeholder workshops and usability testing.

• Synthesise qualitative and quantitative insights into clear design decisions and product recommendations.

• Present design rationale to stakeholders, facilitate alignment and incorporate feedback without compromising user needs or design coherence.

Design systems and delivery

• Create, maintain and govern design systems, reusable components, interaction patterns and supporting design documentation in Figma.

• Partner closely with the engineering and product team throughout delivery, including feasibility discussions, design handoff, implementation reviews and quality assurance.

• Contribute targeted coded prototypes where necessary to drive alignment

• Champion accessibility, responsive design, consistency and consumer-grade quality across products.

• Review implemented interfaces, identify gaps against the intended design and collaborate constructively with engineering to resolve them.

Skills & Experience

At least 6 years of professional UX/UI or product design experience, with evidence of operating at senior level.

• A strong portfolio demonstrating end-to-end design work on enterprise applications, AI-powered products or consumer digital platforms spanning web and mobile platforms.

• Expert proficiency in Figma, including wireframing, prototyping, component libraries, variables, design systems and developer handoff.

• Experience designing complex, workflow-heavy or data-rich applications, not only content or marketing websites.

• Hands-on experience with user research, usability testing and iterative product development.

• Excellent communication, facilitation and stakeholder management skills, with the confidence to work through ambiguity and influence product direction.

• Practical capability in HTML5, modern CSS and JavaScript.

• Working knowledge of TypeScript and at least one modern component-based framework such as React, Angular or Vue.

• Understanding of responsive design, browser behaviour, accessibility and performance considerations.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.