(Senior) UX Researcher (all genders)

Permanent Contract, Full- or Part-Time, Remote or Cologne / Düsseldorf / Darmstadt / Berlin

Who we are

We are the tech powerhouse behind Kaufland’s international online marketplaces and a company within the Schwarz Group. Driven by a start-up mentality and working on an equal footing within flat hierarchies, we develop the best marketplace solutions for our customers, sellers and partners. #FromEuropeForEurope

Day by day, our Tech & Product Team of about 400 experts pursues the goal of creating the best possible customer shopping experience for our online marketplace. Through innovative technical developments, they not only create an outstanding shopping experience but also lay the foundation for an optimal selling experience for our sellers. Learn more about our division, areas, and cross-functional teams here!

Your tasks - this is what awaits you in detail

• You plan and run research across the full spectrum, from foundational studies that shape immediate product decisions to strategic work that influences our long-term user experience vision and goals
• You work closely with product managers, product designers and engineers across several product areas and get involved early, while problems are still being defined
• You own your projects end to end: scoping the question, choosing the method, running the study and turning findings into a clear recommendation
• You combine qualitative and quantitative methods (user interviews, usability testing, surveys, unmoderated testing, behavioural and market data) and triangulate them instead of relying on a single source
• You use AI in your daily research work and help shape how our team applies it
• You contribute to our research repository and make insights reusable, so teams can build on what we already know
• You benchmark competitors and triangulate those findings with primary customer research to show where our real opportunities are
• You run workshops, find formats that make insights travel and follow through until your findings have influenced a decision

Your profile - this is what we expect from you

• You speak German at native or near-native level and English fluently, as the majority of our customer and seller interviews are conducted in German
• You have several years of experience in qualitative and quantitative user research, in-depth expertise in UX methods and a comprehensive understanding of customer-centric agile product development
• You are strong in either qualitative or quantitative research and actively building the other, with a good understanding of statistical methods and analytical thinking
• You know how to conduct research at the different stages of the product development process (generative setting, solution validation or end-to-end)
• You are proactive, enjoy taking ownership of your topics and feel confident presenting your findings and recommendations to stakeholders at all levels
• You are pragmatic in how you scope your work, balancing speed and depth for the decision at hand, and you already use AI tools in your own practice
• You enjoy working in a small, close-knit team where people share work early, support each other and learn from one another

What we offer

• Create your own work-life balance: You have the flexibility to choose between working remotely (within Germany) or from one of our locations in Cologne, Darmstadt, Düsseldorf, or in Berlin!
• Urban Sports Club and RSG Group Fitness Studios: Get top deals for fitness, swimming, yoga and more
• Mental Well-Being: We support you on your well-being journey with special offerings such as Instahelp, the digital platform for online psychological counseling
• Vacation & Sabbatical: Enjoy 30 days of vacation per year and the opportunity to take a sabbatical once you have been part of the team for a certain period!
• Option for Pluxee restaurant vouchers: Buy Pluxee vouchers through us and benefit from tax-advantaged meal allowances!
• ‘Deutschlandticket’: We subsidize your train season ticket for more mobility
• Employee Discount: You will receive a monthly coupon for Kaufland.de
• Free choice of operating system: MacOS or Ubuntu Linux, it's up to you
• Boost your growth: Benefit from our online language learning programs, diverse in-house training, and our automated 360-degree feedback. We cover the costs for relevant conferences, training opportunities, and approved team workshops to strengthen personal interactions
• This is who we are: Our dynamic culture combines flat hierarchies, a start-up mentality, an international team of over 65 nationalities, and the strength of the Schwarz Group to provide you an agile and secure working environment.
• We are team players: From day one, you will connect not only with your team but also with others through our digital onboarding journey, the buddy program, and regular team and company events, all-hands meetings, powerful mornings, and much more!

Check out our Principles & our blog for even more insights into our company culture!

Diversity at Kaufland e-commerce

We welcome applications from everyone, regardless of skin colour, sexual orientation, gender identity, age, disability, ethnic origin, religion and ideology. We are signatories to the Charta der Vielfalt (German Diversity Charter) – because we know that extraordinary things can only be achieved with diversity. Read more here! When applying, you can optionally include your pronouns in your resume.

Why are you the perfect fit for this position? Don't bother with cover letters - we're interested in facts and figures! Feel free to share your Github profile with us in your application.

We are looking forward to your application!
Kaufland e-commerce Services GmbH & Co. KG
Postal address:
Habsburgerring 2
50674 Köln Your contact person: Joana Schatke