Senior UX Principal - Online
The Home Depot · STORE SUPPORT CENTER, ATLANTA - 9090 ·
- Seniority
- Principal
- Category
- Design
- Company size
- 1000+
Lead the design vision for The Home Depot’s online customer journey, shaping intuitive, engaging experiences that drive purchases and brand loyalty through UX strategy and cross-functional collaboration.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
At The Home Depot, exceptional design is at the heart of how we inspire customers, simplify decisions, and create meaningful digital experiences. As a Senior UX Principal within our Online team, you will help define and shape the future of our online customer journey, leading large-scale experience initiatives that blend strategic vision, customer insight, and outstanding visual design execution.
This role is ideal for a design leader who is equally comfortable thinking years ahead and bringing ideas to life through polished, customer-centered design. You possess exceptional visual design craft, a strong portfolio demonstrating end-to-end UX thinking, and a passion for creating intuitive, engaging experiences that help customers discover, explore, and confidently move toward purchase.
As a senior member/leader of the Online UX organization, you will lead the design vision across critical customer-facing experiences, partnering closely with Product, Engineering, Research, Content Design, and business stakeholders to identify opportunities, validate concepts, and deliver innovative solutions. You can move fluidly between ambiguity and execution, using research, data, prototyping, and design exploration to shape future-state experiences while influencing current product strategy.
You have deep expertise in visual design, interaction design, information hierarchy, and modern design systems. You understand how thoughtful design can inspire customers, strengthen brand affinity, and drive business outcomes. You are highly skilled in communicating ideas visually, developing compelling concepts, and elevating the overall quality and consistency of experiences across multiple teams and product areas.
The ideal candidate is a hands-on design leader who thrives in collaborative environments, welcomes feedback, and mentors other designers through both strategic guidance and demonstrated craft excellence. You are comfortable taking informed risks, working through ambiguity, and championing a clear point of view while balancing customer needs, business goals, and technical constraints.
The User Experience Senior Principal operates with a high degree of autonomy and influence, driving innovation through iterative research, design exploration, and cross-functional partnership. This role supports multiple product teams within a customer experience domain and serves as a key thought leader in defining future customer experiences, establishing design standards, and raising the overall level of design excellence across the organization. This position typically reports to a Director or Senior Director of User Experience.
Key Responsibilities:
- 35% Delivery & Execution - Models & ensures consistency of deliverables across domains; Leads synthesis and facilitation activities; Delivers UX strategy artifacts. (e.g. experience maps, service blueprints, etc.)
- 20% People - Develops and mentors principals (and future principals) on strategy, planning and innovative practices; Helps UX leadership align resources to products based on skillset and product team needs; Attracts, retains, develops, and motivates top talent
- 45% Strategy & Planning - Partnering with Product, Development, other UX resources & business stakeholders across multiple domains; Drives UX practice across multiple domains; Drives vision & purpose: Combines user research with OGSMs or OKRs of partners to clearly articulate the vision of their experiences & drive alignment with partners in solutions across an end-to-end customer experience; Clearly communicates insights & opportunities & drives value across domains that gives insight into customer back approach
Direct Manager/Direct Reports:
- This position typically reports to Technology Director or Sr. Director
- Can have 2-5 principals or individual contributors as direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 8+ years of experience working with agile software development teams
- Strong interpersonal savvy
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 10
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Manages Complexity
- Plans and Aligns
- Develops Talent
- Manages Conflict