Senior UX Designer, Provider Experience

About the Role

Provider Console is the front door for every provider that works with Datavant. It's where providers onboard, manage their requests, access their tools, and increasingly — where they'll be able to do more for themselves without ever needing to call us. Right now it's a product with strong bones but real gaps: too many workflows that require human intervention, too little transparency for providers about what's happening with their requests, and a surface that doesn't yet feel like a coherent, unified experience as new capabilities get added.

We're looking for a Senior UX Designer to own the experience end-to-end. This role is about more than shipping screens — it's about defining what it feels like to be a provider working with Datavant, and systematically reducing the friction that creates support tickets, delays, and frustration. Self-service is a core strategic bet: the more providers can accomplish on their own, the faster we scale and the better our economics look. You'll be the designer who makes that a reality.

What Provider Console Is

Provider Console is Datavant's unified provider-facing platform. Today it serves as the hub through which several products connect:

• Request Manager — providers submit, track, and manage ROI requests
• Provider Exchange — delivery and billing integration for provider networks
• HealthForms — patient-facing form submissions that feed into provider workflows
• Certification & Onboarding — credentialing, admin setup, and provider network enrollment
• Notifications — automated communications keeping providers informed through the request lifecycle

The design challenge is twofold: each of these has its own history and logic, and your job is to make them feel like a single, coherent platform — while also pushing the product toward fewer phone calls, fewer emails, and more providers who can solve their own problems.

What You'll Do

Platform Experience & Information Architecture

• Define and maintain the overall experience architecture of Provider Console — how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive load
• Identify and resolve inconsistencies across product surfaces that have grown independently — navigation patterns, terminology, interaction models
• Design for provider journeys that span multiple products, not just individual feature moments
• Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system

Self-Service Design

• Lead the design effort to reduce provider reliance on support — map where and why providers call or email today, and systematically design those friction points out
• Design transparent, real-time status experiences so providers always know where their request stands without asking
• Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support
• Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking
• Evaluate and design for progressive disclosure — showing providers the right level of complexity based on their role and context

Research & Insight

• Conduct provider research — both with external provider organizations and internal teams who proxy for provider needs — to ground design decisions in real behavior
• Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities
• Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences
• Maintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations

Collaboration & Craft

• Partner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated
• Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily
• Communicate design decisions clearly — including what you explored and why you landed where you did
• Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent

What We're Looking For

Required

• 5+ years of UX design experience, with a portfolio that shows platform thinking — not just individual features
• Demonstrated experience designing multi-product or multi-surface platforms where consistency and navigation architecture were a core part of the challenge
• A track record of designing for self-service: reducing the need for human intervention in complex workflows through better UX
• Strong information architecture and interaction design skills — you think at the system level and the interaction level simultaneously
• Experience conducting and synthesizing user research, including working with business stakeholders as proxies when direct access is limited
• Comfort working across product and engineering teams where your work has dependencies — and creating dependencies for others
• Strong written and verbal communication; you can articulate design strategy, not just present comps

Nice to Have

• Experience designing for B2B SaaS platforms where the end user is a professional in a complex domain (healthcare, legal, financial services, etc.)
• Familiarity with provider-facing healthcare workflows — credentialing, billing, prior authorization, or release of information
• Experience designing notification and alert systems, or other proactive communication UX
• Comfort working with Figma, Figjam, and collaborating directly with engineers who work in component-based front-end frameworks

What Success Looks Like

In your first 90 days:

• You've mapped the current Provider Console experience end-to-end — including the seams between products — and identified the top 3–5 consistency and self-service gaps
• You understand what drives provider support contacts and have a hypothesis about which ones are design-solvable
• You've shipped one improvement and established trust with PM, engineering, and the AM/SC teams who interact with providers daily

By the end of your first year:

• Provider Console feels like a coherent platform — not a collection of products stitched together — and you are the design authority behind that
• At least one major self-service workflow is live and measurably reducing support volume or AM time spent on provider questions
• New capabilities from RM+, HealthForms, and Provider Exchange have a clear, consistent integration pattern that you defined
• Provider onboarding NPS or time-to-first-value has improved, with your design work as a contributing factor

Perks of joining Datavant in Barcelona

• 25 vacation days
• Daily in-office lunch stipend (and a fully stocked kitchen)
• Hybrid work model: 2 days/ week in our office in Gracia
• Commitment to professional development opportunities
• Employee-led initiatives including annual company-wide innovation day & DEI resource groups
• Comprehensive private health coverage w/ out-of-network reimbursements options
• Flexible remuneration with Cobee (Restaurant, Transportation, Nursery)
• Peer & company recognition programs
• Monthly educational lunch & learns