Define and drive the UX strategy at the product level, ensuring design decisions are grounded in user needs and aligned to business objectives. Work closely with UI Designers, Product Managers, Developers and CX stakeholders to ensure product experiences are coherent, evidence-based and well connected to the broader end-to-end customer experience.
ACCOUNTABILITIES & EXPECTED OUTCOMES
ACCOUNTABILITIES
- UX Strategy & Vision - define and evolve the UX strategy for the software product, ensuring design decisions are grounded in user needs, business objectives and evidence rather than opinion.
- Product-Level Discovery & Research - lead and facilitate user research and usability testing to build a robust evidence base for product decisions.
- Foundational UX assets - develop and maintain foundational UX elements across the product(s) - personas, journeys, mental models and UX maturity frameworks - keeping them current and referenced by the wider product team.
- Cross-Functional Product Partnership - work closely with Product Managers, Business Analysts, Engineering and UI Designers to translate strategic UX thinking into product roadmaps, requirements and solutions.
- UI & Design System Collaboration - partner closely with UI Designers to ensure product experiences align to the IMDEX Design System and Shared UI, providing UX direction and critique at a strategic level rather than owning day-to-day UI production.
- Connected Customer Experience - work with CX Designers and other CX stakeholders to ensure product-level UX strategy is joined up with the broader end-to-end customer experience and journeys across IMDEX.
- Team Growth & Mentoring - mentor and support UX/UI Designers and researchers and contribute to the ongoing evolution and maturity of the UX practice at IMDEX.
EXPECTED OUTCOMES
- Act as the UX lead for the software product(s), ensuring UX thinking is embedded early in product planning and roadmap decisions.
- Confidently present research findings, UX strategy and recommendations to product, engineering and senior stakeholders.
- Develop and maintain personas, journey maps, mental models for the product(s), ensuring these are based on real user input and revisited regularly with the wider product team.
- Lead and conduct user research (interviews, usability testing, surveys, workshops) to validate assumptions and generate insights that feed into product requirements.
- Partner with Product Managers and Business Analysts to translate UX strategy and research findings into clear product requirements and priorities.
- Work with UI Designers to guide how UX strategy and research translate into interface design, without directing day-to-day visual or UI production work.
- Champion alignment to the IMDEX Design System and Shared UI at a strategic level, ensuring new product directions are considered holistically rather than screen by screen.
- Collaborate with CX Designers and other CX stakeholders to ensure product-level UX decisions connect coherently into broader end-to-end customer journeys and experiences.
- Drive the voice of the customer through all elements of product strategy and decision-making.
- Mentor and support UX/UI Designers, helping build UX capability and maturity across the growing team at IMDEX.
- Contribute positively to the team and assist in embedding and improving UX team processes.
LEADERSHIP AND PEOPLE
- Regularly challenges peers or superiors when the situation arises. Discusses the consequences of unacceptable behavior and offers alternative solutions.
- Delivers on promises. Takes accountability when things go wrong and looks for ways to improve.
- Calls out poor behavior when they see it at all levels of the organization in a respectful and constructive way.
- Builds partnerships and works collaboratively with others to meet shared objectives.
- Listens actively and demonstrates the ability to separate the person from the problem, so bringing objectivity to the situation.
- Seeks and provides regular feedback to learn and grow.
- Speak Up with confidence and respect displaying courage to deal with difficult situations, issues, or behaviors.
- Although opinions may differ, offers the opportunity for open dialogue.
- Holds self and others accountable to meet commitments and deliver results even under tough circumstances.
- Proactively identifies potential setbacks and obstacles and works through them effectively to achieve the desired result on time.
- Treats every work colleague, customer, and supplier with respect.
- Proactively seeks out opportunities for collaboration within and across teams to achieve shared outcomes.
- Engaged in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all staff that impact their decisions.
HEALTH, SAFETY AND ENVIRONMENT
- Take reasonable care of self and others in the workplace and comply with the relevant legislative requirements and Imdex QHSE management system policies and procedures;
- Wear, use and maintain the provided personal protective equipment and report any unsafe practices or conditions which come to your attention; and
- Take reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.
- Report Hazards and incidents in line with company policies.
- Actively participate in Safety meetings.
- Raise Quality Alerts in line with company policies.
RISK AND COMPLIANCE
- Contributes to the identification of risks and compliance requirements relevant to own scope of work.
- Applies risk management and regulatory compliance processes to own scope of work.
- Leads by example to promote positive risk and compliance behaviors within own scope of work.
- Complies with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.
- Reports potential non-compliance or misconduct through appropriate channels.
- Challenges behaviors that do not align with the IMDEX Code of Conduct
QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
- 6+ years' experience in UX, Product Design or a related discipline, with a strong track record of shaping UX strategy at a product level within an agile enterprise, SaaS or B2B software environment.
- Demonstrated experience developing foundational UX assets - personas, journeys, mental models - that inform product direction.
- Experience conducting and leading user research and usability testing to build an evidence base for strategic product decisions.
- Strong understanding of interaction design and information architecture principles, with the ability to guide and critique UI design without being the primary hands-on UI producer.
- Experience working closely with UI Designers, Product Managers, Business Analysts and Engineering teams to align UX strategy with delivery.
- Excellent communication, storytelling and stakeholder engagement skills, with the ability to influence product and business decisions at all levels of the organization.
- Energy and enthusiasm with the ability to champion UX strategy and a customer-centered mindset across IMDEX.
- Ability to plan, priorities and organize effectively across multiple products and initiatives.
- A collaborative nature with great communication skills, sincerity and a sense of humor in the face of ambiguous strategic challenges.
- Confidence and pride in your work, skills, experience and expertise.
- Demonstrates behaviors aligned with IMDEX values.
Desirable
- Experience working with AI tools as part of UX and design workflows, preferably Cursor, ChatGPT, Claude or other.
- Experience working as part of a Scrum agile Development Team.
- Willingness to mentor team members in areas of specialty.
- Experience working alongside a dedicated Customer Experience (CX) function.
IMDEX VALUES AND ASSOCIATED CORE BEHAVIOURS
GLOBAL GAME CHANGERS
Our rich global experience and diverse thinking drives all development within IMDEX. It enables us to solve unique problems for global customers reducing environmental and social impacts to shape a better global industry.
- We reduce the environmental impact of our activities to shape a better global industry.
- We embrace flexible thinking for the benefit of our people, customers, and the societies in which we operate.
- We serve our customers globally by leveraging our diverse teams and enabling inclusive decision making.
- We connect our expertise to customers to add value.
FOREVER CURIOUS
We believe in shaping the future of mining through the relentless pursuit of technologies and services that question the status quo, address our customers challenges and set new benchmarks for what can be achieved in our industry.
- We listen to our people and customers to drive new technologies & approaches.
- We step up and challenge the status quo.
- We give our people the space to be curious and create.
- We are informed by industry trends to be open to new ideas.
GO BEYOND
We are passionate about creating positive customer experiences that deliver successful outcomes for our customers now and into the future. We achieve this by working in partnership with our customers, actively listening to their needs and delivering genuine value through efficient solutions.
- We create great customer experiences at every touchpoint.
- We place our customers needs first and foremost, delivering on our promises.
- We encourage customer ownership and involvement.
- We create value for our customers through collaboration and innovation.
TOGETHER WE THRIVE
We are a global team of diverse and talented people, who empower each other to be our best selves. We harness our strengths by combining our knowledge across boundaries in a positive and accountable workplace.
- We hold each other accountable and take ownership for our actions.
- We advocate for the safety and wellbeing of our people in everything we do.
- We recognize and acknowledge each other’s successes.
- We back each other as a united team, by sharing learnings & expertise between departments & across borders.