About brightfin: brightfin is a revolutionary, subscription-based software provider of Technology Expense Management and Digital Workplace Solutions. Built natively on ServiceNow, brightfin helps companies centralize and manage IT assets and expenses across mobile, telecom, and cloud. We partner with enterprises and government agencies globally to deliver cost savings, deep insights, and efficiency through automated workflows.
brightfin is an equal opportunity employer and strongly encourages applications from veterans, active military personnel, and individuals with disabilities.
Job Summary: brightfin is looking for a Senior UI/UX Designer to own the end-to-end design experience across our SaaS and enterprise/B2B products, including data-heavy dashboards and reporting tools built on ServiceNow. This role owns and scales our Figma design system, drives proactive UX research even where in-product analytics are limited, and partners closely with Product Owners and Product Managers to validate and ship design decisions. The ideal candidate is hands-on, resourceful with constrained data, and proactive about recommending tools and processes — including AI-assisted tools such as Claude and Claude for Design — that speed up development, improve adoption, and strengthen UX research and feedback.
Essential Functions / Duties / Responsibilities:
- Own, scale, and maintain our design system in Figma from scratch; update and maintain internal design resources so they serve as reliable defaults for development.
- Lead end-to-end UI/UX design for complex SaaS, enterprise/B2B, and data-heavy dashboard products built on ServiceNow.
- Drive UX research proactively and independently, including in environments with limited resources (e.g., no in-product analytics for clicks or time-on-page); conduct user interviews and usability testing and synthesize qualitative and quantitative insights.
- Proactively recommend and adopt tools — including AI-assisted tools such as Claude and Claude for Design — that speed up development, increase feature adoption, and improve UX research and feedback collection.
- Automate compliance reporting (e.g., VPAT, ADA) and help prioritize redesign projects based on findings.
- Create clear, efficient design artifacts: interactive prototypes, screen mockups and wireframes, and product documentation such as user guides and one-pagers to support research and adoption.
- Work hands-on with Product Owners and Product Managers, communicating proactively and validating design decisions against real product outcomes.
- Articulate and defend design rationale directly to leadership and cross-functional teams.
- Maintain a solid understanding of HTML/CSS constraints and front-end engineering feasibility when designing solutions.
Minimum Qualifications (Required):
- 5-8+ years of hands-on UI/UX experience with a strong portfolio of shipped, real-world products.
- Advanced Figma proficiency, including building, scaling, and maintaining design systems from scratch.
- Proven end-to-end design experience with complex products: SaaS, enterprise/B2B platforms, and data-heavy dashboards.
- Independent ownership of UX research (user interviews, usability testing, synthesizing insights), including in resource-constrained settings.
- Strong stakeholder management skills, with the ability to articulate and defend design rationale to leadership and cross-functional teams.
- Advanced/fluent English for day-to-day collaboration with US-based teams.
- Solid understanding of HTML/CSS constraints and front-end engineering feasibility.
Preferred Qualifications (Optional):
- Experience with ServiceNow (SN), or designing UI/UX for applications built on top of platforms like SN.
- Experience producing product documentation — user guides and one-pagers to support research and adoption.
Competencies & Technical Skills:
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proactive, self-directed approach to research and process improvement, especially with limited data or resources.
- Ability to prioritize tasks and manage multiple design initiatives at once.
- Ability to function well in a fast-paced environment with shifting priorities.
- Proficiency with Figma and familiarity with Sketch or Adobe products.
Shift: Monday–Friday, 11:00 AM–8:00 PM Kyiv Time, with a 1-hour break.
What We Offer:
- Medical insurance — after successful completion of the probationary period.
- Equipment — we set up everything you need to work comfortably from home.
- Full FOP administration — we handle all administrative matters related to your business entity.
- Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly. Shift changes are subject to Lead/Manager approval, provided they do not negatively impact team continuity.
- Annual salary review — based on performance review outcomes.
- Parental leave — we support you through every stage of life.
- Comfortable remote setup — we care about your day-to-day work experience.
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.
Location: Remote (Ukraine or OOC Ukraine Private Entrepreneur)
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to brightfin's Information Security and Privacy policies and procedures.