Senior UI/UX Designer

• Lead user research activities including interviews, usability testing, surveys, and customer journey mapping.
  
• Identify customer pain points and translate insights into actionable design improvements.
  
• Develop personas, user flows, wireframes, and information architecture.
  
• Ensure customer-centric design principles are embedded throughout the product lifecycle.
  
• Design modern, responsive, and accessible user interfaces for web and mobile applications.
  
• Produce high-fidelity mock-ups, interactive prototypes, and design specifications.
  
• Maintain and evolve Mazad's design system and component library.
  
• Ensure consistency across all digital touchpoints.
  
• Work closely with Product Managers and Engineering teams to define product requirements.
  
• Participate in product discovery, sprint planning, and design reviews.
  
• Support developers during implementation to ensure design quality is maintained.
  
• Collaborate with Marketing and Customer Success teams on customer-facing experiences.
  
• Lead complex design initiatives from concept to implementation.
  
• Mentor junior designers and provide guidance on design best practices.
  
• Promote design thinking and user-centred methodologies across the organisation.
  
• Drive continuous improvement of UX processes and standards.
  
• Analyse customer behaviour using analytics and usability data.
  
• Monitor user engagement and conversion metrics.
  
• Recommend enhancements based on customer feedback and platform performance.
  
• Conduct A/B testing where appropriate to improve user experience.
  

Requirements

• Expert knowledge of Figma.
  
• Experience with Adobe Creative Suite.
  
• Proficiency in wireframing, prototyping, and interaction design.
  
• Strong understanding of responsive and mobile-first design.
  
• Knowledge of accessibility standards (WCAG).
  
• Understanding of HTML, CSS, and front-end capabilities is an advantage.
  
• Experience using analytics tools such as Google Analytics, Hotjar, or Microsoft Clarity.