Senior Technical Writer and Trainer

About Centific

At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,

and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people

– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.

About Job

We are seeking a Customer Success Manager who specializes in technical writing and Training. This role involves creating detailed and easy-to-understand technical documentation that helps customers get the most out of our products. The ideal candidate will have strong writing skills with the ability to translate complex technical concepts into user-friendly materials. You will be responsible for developing user manuals, FAQs, product guides, and other documentation to ensure customers can fully utilize the product features.

Key Responsibilities:

• Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation.
• Provide Training delivery for products and processes based on the product pipeline.
• Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users.
• Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation.
• Update and revise documentation as the product evolves and new features are released.
• Collaborate with the Customer Success team to identify gaps in customer knowledge and create documentation to address those gaps.
• Create and maintain a knowledge base of FAQs and troubleshooting tips.
• Help ensure consistency and clarity across all customer-facing technical content.
• Gather feedback from customers and internal teams to continuously improve the quality of the documentation.
• Assist in the development of instructional videos or visual content to complement written documentation.
• Understand the tool and provide feedback whereever possible.

Qualifications:

• Bachelor's degree in Technical Writing, Computer Science, Communications, or a related field.
• 3+ years of experience in technical writing or similar roles within a software or tech environment.
• Strong technical background with the ability to understand and explain complex product details.
• Excellent written and verbal communication skills.
• Proficiency in content creation tools like Markdown, HTML, or other technical writing software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with creating API documentation and working with engineering teams is a plus.

Centific is an equal opportunity employer. We aim to create an inclusive workplace and leverage the power of diversity. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. Workplace discrimination related to being pregnant and pregnancy-related harassment, including discrimination in the hiring process, is strictly prohibited in Centific Global Solutions.