Senior Technical Support Executive

Main Accountabilities

• Assists in developing personal care/ toiletries/ color cosmetics formulation according to TSR raised by commercial care team.

• Keep abreast with market trends and creating innovative formulations.

• Respond to customer technical enquiries received via the sales team through email, WhatsApp, Teams, and TSR Lite.

• Coordinate with principals to support and clarify product technical information requested by the sales team.

• Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team

• Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team.

• Create and update sales toolkits to reflect marketing trends, new launches, and principals’ concept directions for product promotion activities.

• Convert sales toolkits into PowerPoint presentation formats for effective use by the sales team

• Record all the lab activities, formulation trials, finalized formulation into CRM.

• Assists and support on communication, knowledge transfer and sharing of best practices across lab and sales team.

• Support sales team to visit customers as and when required.

• Day-to-day responsibility for laboratory operations

• Maintain and support compliant Health and Safety procedures in the laboratory and Samples Department.

• Coordinate and support the handling and arrangement of incoming samples from all principals.

• Assists and support in the re-packing of materials for the Samples Department and review the implementation of procedures

• Manage and cover the duties of the Samples Department during holidays, if and when required.