All jobs Remote Browse Skills

Search jobs collected from company career pages and public sources, in one place.

Built by Darshit Gajjar. Follow me:

Explore

All jobs Browse all categories Remote jobs Junior roles Senior roles

Popular

AI engineering Frontend Backend Data science

Legal

Disclaimer & Terms Job safety tips Report a job

Jobyssey is a job search engine. We are not the employer or a recruiter and do not verify listings. Jobs link to third-party sites and you apply there at your own risk. Never pay to apply for a job. Company names and trademarks belong to their owners. See the full disclaimer.

© 2026 Jobyssey

Home Jobs Remote Explore

Senior Technical Support Engineer at Nium – Mumbai | Jobyssey

Home
Jobs
Support jobs
Senior Technical Support Engineer

Senior Technical Support Engineer

Nium · Mumbai · 5 months ago

Apply on company site

Before you apply

Jobyssey is a search engine. We don't post, own or verify this job and are not the employer or a recruiter. You'll apply directly on jobs.lever.co, under that site's terms.

Never pay to apply, for training or equipment, and never share bank details, ID documents or passwords before you've confirmed the employer is real.

Job safety tips Report this job Disclaimer

Work mode: Hybrid
Seniority: Senior
Category: Support
Experience: 5+ years

ansible aws bash cloud docker elk freshdesk itil jenkins jira kibana kubernetes microservices

Explore more jobs

Support jobs Remote Support jobs Jobs in India Support jobs in India Senior jobs Hybrid jobs

root-cause-analysis

You will support production applications on cloud platforms, troubleshoot microservice and serverless architectures, monitor logs and systems, manage incidents and changes, automate operational tasks, perform root cause analysis, and provide clear technical assistance through written and verbal communication.

Responsibilities

Support production applications on cloud platforms
Troubleshoot and monitor microservice and serverless architectures
Use Docker and Kubernetes for troubleshooting and monitoring
Automate operational tasks with scripting
Manage releases, changes, incidents, and problems
Monitor server logs with ELK and Kibana
Diagnose and troubleshoot technical issues
Identify issues proactively through log monitoring
Use case-handling tools to manage support issues
Triage issues and perform root cause analysis
Provide step-by-step technical help in writing and verbally

Requirements

5-7 years of experience supporting production applications on AWS or other cloud platforms
Knowledge of PostgreSQL or MSSQL and NoSQL databases
Willingness to work day and night shifts
Troubleshooting and monitoring microservice and serverless architectures
Docker and Kubernetes experience
Ansible, Jenkins, or Chef experience
Release, change, incident, and problem management experience
ELK and Kibana experience
ITIL, COBIT, or Microsoft Operations Framework certification is a plus
Scripting or shell scripting experience
Technical issue diagnosis and troubleshooting
Monitoring tools, frameworks, and processes
Interpersonal skills
Freshdesk, Zendesk, or JIRA experience
Triage and root cause analysis
Written and verbal technical support

Benefits

Performance bonuses
Sales commissions
Equity for specific roles
Recognition programs
Medical coverage
24/7 employee assistance program
Generous vacation programs
Year-end shutdown
Flexible hybrid working environment with 3 days per week in the office
Role-specific training
Internal workshops
Learning stipend
Company-wide social events
Team bonding activities
Happy hours
Team offsites