Senior Technical Support Engineer - Level 3 at Smart Technology Solutions – Cairo | Jobyssey

Requirements

Advanced troubleshooting of Windows 10 and Windows 11 environments.
Strong knowledge of Windows Server administration.
Experience administering Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
Knowledge of Microsoft Entra ID, identity management, access controls, and multifactor authentication.
Experience with Microsoft Intune, endpoint management, security policies, and device compliance.
Strong understanding of TCP/IP, VLANs, routing, switching, Wi-Fi, and VPN technologies.
Experience managing firewalls, endpoint protection, security patches, and antivirus or EDR solutions.
Knowledge of server virtualization platforms such as Hyper-V or VMware.
Experience with backup, recovery, and disaster recovery processes.
Ability to perform backup restoration tests and verify recovery readiness.
Experience with Azure services and hybrid infrastructure environments.
Experience using HaloPSA or another ITSM or PSA platform.
Strong PowerShell scripting skills for task automation and system administration.
Knowledge of ITIL incident, problem, change, and service request management practices.

Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
Eight or more years of experience in technical support, IT infrastructure, or managed services is preferred.
Experience working in an MSP environment and supporting multiple clients is preferred.
Experience leading critical incidents and technical escalation cases.
Experience coaching or supervising technical support teams.
Proven technical project delivery experience is preferred.
Strong client and stakeholder management skills.
Arabic communication skills and English proficiency suitable for client meetings and technical documentation.
Eligibility to work in Egypt.

Benefits

A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.

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