Senior Technical Project Manager - Professional Services

The Role

As a Senior Technical Project Manager in the Professional Services team, you will own end-to-end technical delivery of AiDASH implementations for enterprise utility customers, from kickoff through go-live and handoff to Customer Success. You'll be the primary delivery point of contact for customers, work closely with Engineering, Product, Data, and Solutions teams, and make sure every engagement lands on scope, on schedule, and with measurable value.

Location: This is a hybrid role based in Palo Alto, CA, requiring 2-3 days per week in the office.

How you'll make an impact:

• Lead multiple concurrent SaaS implementation projects for enterprise customers, including planning, execution, risk management, and go-live
• Act as the primary customer-facing delivery lead: run kickoffs, steering committees, status reviews, and executive readouts
• Translate customer requirements into clear project plans, work breakdowns, and technical tasks for cross-functional teams
• Manage technical workstreams including data ingestion and migration, system integrations (APIs, GIS and enterprise systems), configuration, UAT, and deployment
• Support pre-sales and scoping: contribute to effort estimates, SOWs, and change requests, and keep delivery within contracted scope
• Track and report project health (schedule, budget, risks, dependencies) using JIRA and PS tooling; escalate early and propose options
• Coordinate with globally distributed delivery teams across US, India, and UK time zones
• Partner with Sales and Customer Success to drive adoption, value realization, and expansion
• Contribute to delivery playbooks, templates, and process improvements that shorten time-to-value

What we’re looking for:

• 8+ years in technical project or program management, with at least 5 years delivering customer-facing implementations
• Background in IT services, consulting, or SaaS professional services delivering for enterprise clients
• Proven track record managing several projects at once with distributed, cross-functional teams
• Solid technical foundation: comfortable with cloud platforms (AWS/Azure), APIs and integrations, data migration, and the SDLC; able to engage credibly with engineers and customer IT teams
• Working command of Agile and Waterfall delivery; hands-on with JIRA and standard PM tools
• Experience with scoping, estimation, SOWs, and change management
• Strong executive communication and stakeholder management
• Bachelor's degree in Computer Science, Engineering, or a related field

Nice to Have

• Experience implementing data-heavy or analytics SaaS platforms
• Experience with utilities, energy, or critical infrastructure customers
• Exposure to geospatial/GIS data, remote sensing, or AI/ML-driven products
• PMP, CSM/PSM, or equivalent certification

What you'll love:

• Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
• Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles
• 401(k) Plan: Begin contributing after two months of employment to prepare for your future. Currently, no company match is offered
• Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers
• Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you
• Winter Break: From December 25th through January 1st, we give everyone time off to recharge and enjoy time with family and friends!

We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.

We offer a competitive annual pay range of $160,000 to $200,000 for this full-time position, which includes a base salary and bonus based on performance. This range reflects the anticipated annual pay range (base + bonus) for new hires. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process.