Senior Technical Delivery Manager, CRM Technology & Client Data

Senior Technical Delivery Manager, CRM Technology & Client Data

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Senior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City. The Senior Technical Delivery Manager, CRM Technology & Client Data at CHANEL acts as the bridge between strategic Salesforce CRM vision, the business and hands-on execution. This Delivery Senior Manager is the primary subject matter expert for Salesforce Data 360 and the Chanel CRM ecosystem (Salesforce Data 360, Marketing Cloud, Google BigQuery). Strong partnership with the Tech Data 360 Product Owner, on the strategic roadmap, is necessary. The ideal candidate has expertise in and is responsible for designing, validating, and leading the implementation of scalable and innovative technical solutions.

The Senior Delivery Manager is a technical program manager who will dive deep into data models, integration patterns, and platform capabilities to guide business stakeholders on how to best leverage our client data platforms to solve complex business challenges. This IC role will partner with several internal teams to define and manage initiatives to drive the business in a complex luxury retail environment. The role will manage the vendor, working with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.

What impact you can create at CHANEL:

• Translate Architecture into Action: In close partnership with the CRM Architect, deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories for the development team

• Own Project-Level Design: Serve as the technical design authority for the delivery team, making critical implementation decisions for components within Salesforce Data Cloud (e.g., data stream configuration, identity resolution logic, Calculated Insight formulas)

• Ensure Architectural Adherence: Act as the guardian of the architect's vision during implementation, ensuring all development work strictly adheres to established enterprise standards, patterns, and best practices

• Lead the Build: Lead the Agile Delivery Team responsible for executing the CRM technical roadmap. Manage sprint planning, resolve technical roadblocks, and ensure the on-time delivery of high-quality code

• Hands-On Validation: Conduct proof-of-concepts and personally validate new Salesforce Data Cloud features to confirm their suitability and application against the architectural design

• Implement Best Practices: Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies

• Drive Quality: Implement and manage rigorous code review processes, automated testing, and QA practices to ensure the stability and integrity of all deliverables

• Technical Problem Solving: Act as the primary escalation point for the most complex technical issues within the platform, performing deep-dive analysis and orchestrating solutions

• Maintain an expert-level, feature-by-feature understanding of the Salesforce Data 360 Cloud platform and its integration capabilities

• Advise the Product Owner and business stakeholders on the practical application and effort required for new features, grounding their requests in technical reality

• Provide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement discovered during implementation

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You are energized by:

• Being highly collaborative, adaptable to different audiences and ways of working

• Ability to navigate and influence cross-functionally, acting as a team player

• Strong relationship management skills

• Entrepreneurial spirit

• Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines

• Ability to independently identify issues, collect data, establish facts, and draw valid conclusions

What you will bring to the team:

• Hands-On Technical Leader: A "player-coach" who is as comfortable leading a technical design session as they are reviewing complex code and configuration. This captures the essence of being both a manager and a practitioner

• Pragmatic & Analytical Problem-Solver: Possesses a strong analytical mindset to independently diagnose complex issues, balanced with the pragmatism to balance technical excellence with the practical needs of business delivery

• Collaborative & Influential Communicator: A natural collaborator who can build strong partnerships with architects and developers, and effectively communicate and influence across all levels, from technical teams to senior business leaders

• Expert Delivery & Project Manager: Demonstrates proven organizational skills to manage concurrent projects, indirect teams, and vendor partners, ensuring deadlines are met and teams are aligned

• Commitment to Engineering Excellence: Shows meticulous attention to detail and an unwavering commitment to delivering high-quality, robust, and scalable solutions.

• Highly Desired: Salesforce Data 360/ CDP Cloud Consultant

• Strongly Preferred: Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications

• Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management) and Consumer Databases principles

• Strong knowledge and experience of Consumer databases and CRM development and configuration

• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

• Demonstrated use of basic AI in the current role, such as automation of administrative tasks or personal productivity examples, must have

• Knowledge of Agentforce Vibes for rapid prototyping, very nice to have

Position Logistics:

• Based in New York City with hybrid work model – 3 days on-site minimum in Midtown Manhattan - New York City (NYC preferred, will consider candidates for office in Piscataway, NJ)

• Minimum of 7 years CRM / CDP / Data 360 experience, with Salesforce expertise (Salesforce Marketing Cloud, Data 360/CDP and Salesforce Core)

• Highly Desired: Salesforce Data 360/ CDP Cloud Consultant

• Strongly Preferred: Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications

• Bachelor's degree or equivalent experience. A master’s degree is a plus.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $87,500-$175,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

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Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

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Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation Chanel website here

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Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.