Senior Technical Consultant

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Sr Technical Consultant will partner with internal and external stakeholders to help craft and implement the best solutions to meet our customers needs in Brazil. Applying standard processes and representing Salesforce as an expert.

They will possess skills and abilities as a consultant with shown skills in these key areas with the proven track record of providing end-to-end system architecture solutions and customer engagement management.

Some of the things you’ll be doing include…

• Work with Salesforce customer account teams to ensure customers are successful with our platform. Customer Success is #1
• Act as a Trusted Advisor and SME for our clients
• Work closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectives
• Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, training and enablement teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from project teams
• Assess customer’s business & technology requirements, and translate into technical solutions
• Engagements may also include planning, organization, and leadership roles within customer and partner project teams
• Continuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies.
• Contributing to thought-leadership, and sharing knowledge within the Salesforce community

Who you are…
Expert. Proven experience in Consulting or Professional Services Delivery role
Excellent Communication. You know what to say and more importantly, how to say it. Along with Spanish and English intermediate level skills.
Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.
Problem Solver. You love solving the most difficult of challenges and get to the best solution. You partner with customers to drive business change and implement end to end solutions as a technical advisor.
Technical Experience. You have technical skills across relevant technologies. Knowledge with cloud platforms and integration.

Preferred Skills:

• Salesforce Platform Experience
• Professional Services or consulting experience in customer-facing environments
• Application Development experience.
• Agile project methodology experience.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.