About the Role
The Managed Services team is looking for a Senior Technical Consultant to provide dedicated support to FUJIFILM MicroChannel’s key customer accounts which will include desktop, server and cloud support, network troubleshooting, project deployments and expert advice.
What You'll Do
- Deploying both Cloud and on Premise based infrastructure solutions.
- Troubleshooting desktop and server problems, maintaining and support of server hardware and software.
- Serving as an escalation point for various technologies; BAU L3 Support.
- Attend account meetings, provide on-site training for staff, and assist with developing IT strategies.
- Presales, writing SoWs and other relevant documents.
- Oversee the project life cycle: Delivery, implementation and handover/knowledge-transfer to Helpdesk.
- Writing documents and manuals around technology deployment and best practices.
- Training, mentoring and developing junior team member.
- Stakeholder mapping, management and communications.
What You'll Bring
- 5+ years' experience in a Level 3 Systems Engineer role within a Managed Service Provider (MSP) environment.
- Strong technical expertise across Microsoft 365, Azure, Windows Server, and Windows Desktop platforms.
- Proven ability to troubleshoot and resolve complex infrastructure, cloud, and networking issues.
- Solid understanding of TCP/IP, DNS, DHCP, routing, VPNs, and Internet connectivity.
- Experience supporting enterprise server hardware, storage, virtualization, and backup solutions.
- Hands-on experience with firewalls, security technologies, and cyber security best practices.
- Relevant Microsoft certifications or equivalent industry qualifications.
- Excellent communication, documentation, and customer service skills.
- Ability to work independently, manage competing priorities, and act as a senior technical escalation point.
- Desirable:
- Experience with Microsoft Purview, Entra ID, Intune, Microsoft Defender, and security/compliance solutions.
- Exposure to Hyper-V, VMware, Veeam, and hybrid cloud environments.
- ITIL certification and experience delivering projects within an MSP environment.
A Little Bit About Us
FUJIFILM MicroChannel is a multi-award-winning business solutions and technology provider, servicing mid-sized to large businesses, corporate divisions, government agencies, and enterprise organisations. Founded in 1995, FUJIFILM MicroChannel assists in clients to leverage technology for commercial success.
With outstanding credentials, an experienced team, and over 100+ Awards received from Microsoft, SAP, Sage, MYOB, Qlik and Körber, FUJIFILM MicroChannel is one of Australia’s most respected business solutions and technology providers. We sell and support world-class products from leading vendors; covering a full range of end-to-end operational and back-office systems.
Sound Interesting?
This is an exciting time to build your career at FUJIFILM MicroChannel. If this does sound like you, we would love to have a discussion with you. Please send us your resume and cover letter detailing why you are suitable for the role.
Employment is dependent on unlimited working rights and a national police criminal history check that is acceptable to FUJIFILM MicroChannel. Additional security clearances may be required as requested by FUJIFILM MicroChannel or its clients.