Senior Technical Analyst
Role Description:
As a Senior Technical Analyst, you will play a pivotal role in the end-to-end delivery of robust, high-
performing, and scalable solutions. You will be responsible for requirements gathering, technical analysis,
design, development oversight, testing, go-live support, and production operations. You will collaborate
closely with domain architects, analysts, developers, testers, and stakeholders, ensuring solutions meet
business and technical requirements with a strong focus on quality, customer experience, and continuous
improvement.
Key Responsibilities
Requirements & Analysis
Lead the understanding and clarification of functional and non-functional requirements by reviewing
specifications and collaborating with domain architects, analysts and stakeholders.
Conduct technical impact analysis and participate in both high-level and low-level design activities.
Participate in estimation, staffing, and solutioning; gather and clarify scope information.
Conduct requirement workshops, identify requirement gaps/issues, and translate business needs
into system requirements.
Design & Development Oversight
Create and review IT designs, pseudo code, and prototypes.
Guide and review the development of artifacts (code, documentation, unit test scripts) for self and
peers.
Ensure high code quality through the creation and review of unit test plans and scripts.
Lead the implementation of releases following change and release management processes.
Provide technical support and guidance to junior developers and team members.
Testing & Quality Assurance
Lead and participate in test design and validation activities (functional, integration, end-to-end,
system, user experience, performance, automation).
Oversee the creation and review of test artifacts (test scripts, documentation, automation setups).
Manage test data, defect management, test automation strategy, and performance test strategy.
Coordinate with business and other stakeholders on testing progress and ensure right test coverage.
Lead or participate in test management activities, including the creation of master test plans and
testing strategy documents.
Go-Live & Production Support
Support go-live activities as per the implementation plan.
Respond to and analyze production issues, suggest and implement workarounds, communicate with
stakeholders, and close incidents/service requests within agreed timelines.
Participate in root cause analysis (RCA), process improvement initiatives, and estimation of efforts
for solutions/workarounds.
Track SLAs, verify fixes, and ensure continuous improvement in operations.
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Knowledge Management & Leadership
Document and share project learnings and best practices.
Define, maintain, and enhance the knowledge management strategy for the team.
Train team members on project processes and provide inputs to improve quality.
Leverage knowledge bases and benchmarks to solve problems and develop high-level solutions.
Degree & Experience
Master’s or Bachelor’s degree in Computer Science or a related field.
10+ years of relevant experience in technical analysis, software development, or related roles.
Experience in a telecommunication environment is an asset.
A strong understanding of Telco OSS is highly desirable, particularly with practical experience in TM
Forum (TMF) standards and APIs.
Agile (Scrum) principles.
Technical Skills
Proven experience in relevant technologies (e.g., Java, Spring Boot, Angular, Postman, Swagger,
Azure, OpenShift).
Strong knowledge of software development lifecycle, including requirements, design, development,
testing, and support.
Experience with unit testing tools (e.g., JUnit, Jasmine, Karma), automated testing (e.g., Playwright,
RestAssured, TestNG), and integration testing (e.g., SOAPUI).
Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub).
Experience with database management systems (SQL, PL/SQL, PostgreSQL, Oracle) is a plus.
Attitudes / Behavior
Excellent analytical and problem-solving skills.
Strong communication and teamwork abilities.
Customer, solution, and improvement minded.
Proactive and can-do attitude.
Languages
Fluent English; knowledge of French or Dutch is a plus.